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The Service Monitoring and Control Toolkit

Protect your business with an effective alert management system and high service availability.

The Service Monitoring and Control Toolkit

Many organizations are looking to bring a greater rigor of control and visibility to the provision of IT services. This toolkit is based on the ITIL framework, focusing on the aspects relating to the establishment of monitoring and control mechanisms for IT services, and designed to answer

The Service Monitoring and Control Toolkit

of the questions related to processes such as Change Management, Service Level Management, and many more.

The Service Monitoring and Control Toolkit

This exceptional toolkit is your ultimate resource for monitoring and controlling your IT services.

The Service Monitoring and Control Toolkit

This leading Service Monitoring and Control Toolkit contain presentations, blueprints, and assessments:

The Service Monitoring and Control Toolkit

These carefully created presentations will give you an insightful plethora of knowledge and understanding of all the terms, activities, and concepts required.

The Service Monitoring and Control Toolkit

The supporting documents and assessments provided within this toolkit will help you identify the areas within your organization that require the most activity in terms of change and improvement.

The Service Monitoring and Control Toolkit

Additional information and bonus material containing success secrets to embedding Service Monitoring and Control into any organization are provided and will

The Service Monitoring and Control Toolkit

enable you to vastly increase your success rate.

The Service Monitoring and Control Toolkit

A Quick Look Inside:

The Service Monitoring and Control Toolkit

Within each folder there are documents that can be used in the education, assessment, implementation, and management of the specific process areas.

The Service Monitoring and Control Toolkit

Introduction to IT Service Management Presentation

The Service Monitoring and Control Toolkit

Toolkit Roadmap

The Service Monitoring and Control Toolkit

The toolkit covers the following processes in-depth:

The Service Monitoring and Control Toolkit

Service Level Management-

The Service Monitoring and Control Toolkit

the purpose of SLM is to ensure that all operational services and their performance are measured in a professional, consistent manner throughout the IT organization and that the services and reports produced meet the needs of both the business and the customers

The Service Monitoring and Control Toolkit

Business and IT Flyers

The Service Monitoring and Control Toolkit

Business and IT Service Mapping

The Service Monitoring and Control Toolkit

Business Justification Document

The Service Monitoring and Control Toolkit

Communication Plan

The Service Monitoring and Control Toolkit

Functional Specification

The Service Monitoring and Control Toolkit

Customer-based SLA

The Service Monitoring and Control Toolkit

Implementation Plan: Project Plan

The Service Monitoring and Control Toolkit

SLM Presentation-CSI

The Service Monitoring and Control Toolkit

SLM Presentation-Service Design

The Service Monitoring and Control Toolkit

Multiple-level SLAs

The Service Monitoring and Control Toolkit

Objectives and Goals

The Service Monitoring and Control Toolkit

Operational Level Agreement

The Service Monitoring and Control Toolkit

Organizing for Service Design-Roles and Responsibilities

The Service Monitoring and Control Toolkit

Policies, Objectives, and Scope

The Service Monitoring and Control Toolkit

Price List

The Service Monitoring and Control Toolkit

Reports, KPIs, Other Metrics

The Service Monitoring and Control Toolkit

Service-based SLA

The Service Monitoring and Control Toolkit

Service Level Requirements

The Service Monitoring and Control Toolkit

Service Options

The Service Monitoring and Control Toolkit

SLM Process Manager

The Service Monitoring and Control Toolkit

SLM Review Document

The Service Monitoring and Control Toolkit

Technical Specification

The Service Monitoring and Control Toolkit

Toolkit Introduction Presentation-SLM

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Toolkit Roadmap-SLM

The Service Monitoring and Control Toolkit

Underpinning Contract

The Service Monitoring and Control Toolkit

Change Management-

The Service Monitoring and Control Toolkit

he goal of Change Management is to respond to the customers changing business requirements, while maximizing value and reducing incidents, disruptions, and re-work. The goal is also to respond to the business and IT requests for change that will align the services with the business needs.

The Service Monitoring and Control Toolkit

Business Justification Document

The Service Monitoring and Control Toolkit

CAB Meeting Minutes

The Service Monitoring and Control Toolkit

Category Definition

The Service Monitoring and Control Toolkit

Change Management Introduction Presentation

The Service Monitoring and Control Toolkit

Change Management ITIL

The Service Monitoring and Control Toolkit

Presentation

The Service Monitoring and Control Toolkit

Change Schedule Template

The Service Monitoring and Control Toolkit

CHG7100 CHG Review Document

The Service Monitoring and Control Toolkit

Communication Plan

The Service Monitoring and Control Toolkit

Example Contents of Change Documentation

The Service Monitoring and Control Toolkit

Example Request for Change Workflow

The Service Monitoring and Control Toolkit

Implementation Plan: Project Plan

The Service Monitoring and Control Toolkit

Policies, Objectives, Scope

The Service Monitoring and Control Toolkit

Reports, KPIs, Other Metrics

The Service Monitoring and Control Toolkit

Roles and Responsibilities

The Service Monitoring and Control Toolkit

Toolkit Roadmap-Change Management

The Service Monitoring and Control Toolkit

Types of Change Request

The Service Monitoring and Control Toolkit

Bonus material

The Service Monitoring and Control Toolkit

COBIT Factsheet

The Service Monitoring and Control Toolkit

Microsoft Operations Framework Presentation

The Service Monitoring and Control Toolkit

Six Sigma Factsheet

The Service Monitoring and Control Toolkit

Release and Deployment Management-

The Service Monitoring and Control Toolkit

Release and Deployment aims to build, test, and deliver the capability to provide the services specified by Service Design. This includes the processes, systems, and functions to package, build, test, and deploy a release into production and prepare for Service Operation

The Service Monitoring and Control Toolkit

Business and IT Flyers

The Service Monitoring and Control Toolkit

Business Justification Document

The Service Monitoring and Control Toolkit

Communication Plan

The Service Monitoring and Control Toolkit

Forward Schedule of Releases

The Service Monitoring and Control Toolkit

Implementation Plan: Project Plan

The Service Monitoring and Control Toolkit

Objectives and Goals

The Service Monitoring and Control Toolkit

Policies, Objectives, Scope

The Service Monitoring and Control Toolkit

Release and Deployment-Roles and Responsibilities

The Service Monitoring and Control Toolkit

Release and Deployment Presentation

The Service Monitoring and Control Toolkit

Release Review Document

The Service Monitoring and Control Toolkit

Release Management Process Manager

The Service Monitoring and Control Toolkit

Reports, KPIs, Other Metrics

The Service Monitoring and Control Toolkit

Toolkit Introduction Presentation-Release and Deployment Management

The Service Monitoring and Control Toolkit

Toolkit Roadmap-Release and Deployment Management

The Service Monitoring and Control Toolkit

Service Validation and Testing-

The Service Monitoring and Control Toolkit

the purpose of this process is to plan and implement a structured validation and testing process, quality assure a release, its constituent service components, the resultant service and service capability delivered by a release and identify, assess, and address issues, errors, and risks throughout Service Transition.

The Service Monitoring and Control Toolkit

Build and Test Environment-Roles and Responsibilities

The Service Monitoring and Control Toolkit

Examples of Service Management Manageability Tests

The Service Monitoring and Control Toolkit

Examples of Service Test Models

The Service Monitoring and Control Toolkit

Planning and Support-Roles and Responsibilities

The Service Monitoring and Control Toolkit

Process Documentation Template

The Service Monitoring and Control Toolkit

Service Validation and Testing-Roles and Responsibilities

The Service Monitoring and Control Toolkit

Service Validation Testing-Presentation 1

The Service Monitoring and Control Toolkit

Software Testing-Introduction Presentation 2

The Service Monitoring and Control Toolkit

Software Testing Release Lifecycle

The Service Monitoring and Control Toolkit

Toolkit Introduction Presentation-Service Validation Testing

The Service Monitoring and Control Toolkit

Toolkit Roadmap-Service Validation Testing

The Service Monitoring and Control Toolkit

Validation, Verification, and Testing Plan Checklist

The Service Monitoring and Control Toolkit

Bonus Material

The Service Monitoring and Control Toolkit

Simple Six Sigma Calculator

The Service Monitoring and Control Toolkit

Six Sigma-Short Overview

The Service Monitoring and Control Toolkit

Six Sigma Defining Requirements

The Service Monitoring and Control Toolkit

Six Sigma Factsheet

The Service Monitoring and Control Toolkit

Six Sigma Presentation

The Service Monitoring and Control Toolkit

Six Sigma Starter Kit Document

The Service Monitoring and Control Toolkit

Configuration Management-

The Service Monitoring and Control Toolkit

the goal of this process is to support the agreed IT service provision by managing, storing, and providing information about Configuration Items (CIs) and Service Assets throughout their lifecycle. This process manages the service assets and Configuration Items in order to support the other Service Management processes.

The Service Monitoring and Control Toolkit

Business and IT Service Mapping for CIs

The Service Monitoring and Control Toolkit

Business Justification

The Service Monitoring and Control Toolkit

CMDB Mind Maps

The Service Monitoring and Control Toolkit

CMDB Design document

The Service Monitoring and Control Toolkit

CMDB Roles and Responsibilities

The Service Monitoring and Control Toolkit

Communication Plan

The Service Monitoring and Control Toolkit

Configuration Management- Presentation

The Service Monitoring and Control Toolkit

Example Configuration Management System Diagram

The Service Monitoring and Control Toolkit

Example Service Asset and Configuration Plan Contents

The Service Monitoring and Control Toolkit

Identification Guidelines

The Service Monitoring and Control Toolkit

Implementation Plan: Project Plan

The Service Monitoring and Control Toolkit

Objectives and Goals

The Service Monitoring and Control Toolkit

Other CMDB Maintenance Considerations

The Service Monitoring and Control Toolkit

P2-suggested contents for Configuration Management Plan

The Service Monitoring and Control Toolkit

P2-typical contents of CI Record

The Service Monitoring and Control Toolkit

Policies, Objectives, Scope

The Service Monitoring and Control Toolkit

Reports, KPIs, Other Metrics

The Service Monitoring and Control Toolkit

Service Asset and Configuration Management ITIL

The Service Monitoring and Control Toolkit

Presentation

The Service Monitoring and Control Toolkit

Status Accounting Guidelines

The Service Monitoring and Control Toolkit

Toolkit Introduction Presentation

The Service Monitoring and Control Toolkit

Toolkit Roadmap-CMDB Creation and Maintenance

The Service Monitoring and Control Toolkit

Types of Service Assets

The Service Monitoring and Control Toolkit

Verification and Audit Plan

The Service Monitoring and Control Toolkit

Event, Access, and Request Fulfillment-

The Service Monitoring and Control Toolkit

these processes are used to monitor, control, and provision access to IT services for the end-user community. They are a vital part of service monitoring and control and play a significant part in affecting customer and user satisfaction for services.

The Service Monitoring and Control Toolkit

Access Management ITIL

The Service Monitoring and Control Toolkit

Presentation

The Service Monitoring and Control Toolkit

Business and IT Flyers

The Service Monitoring and Control Toolkit

Business Justification Document

The Service Monitoring and Control Toolkit

Communication Plan

The Service Monitoring and Control Toolkit

Event Management ITIL

The Service Monitoring and Control Toolkit

Presentation

The Service Monitoring and Control Toolkit

Event, Access, and Request Fulfillment Introduction Presentation

The Service Monitoring and Control Toolkit

Example Service Desk Project Plan

The Service Monitoring and Control Toolkit

Implementation Plan and Project Plan

The Service Monitoring and Control Toolkit

Request Fulfillment ITIL

The Service Monitoring and Control Toolkit

Request Fulfillment Mind Map

The Service Monitoring and Control Toolkit

Roles and Responsibilities

The Service Monitoring and Control Toolkit

Service Desk-Metrics

The Service Monitoring and Control Toolkit

Service Desk Review Document

The Service Monitoring and Control Toolkit

Service Desk-Roles and Responsibilities

The Service Monitoring and Control Toolkit

Service Desk ITIL

The Service Monitoring and Control Toolkit

Technology Considerations

The Service Monitoring and Control Toolkit

The Event Management Process

The Service Monitoring and Control Toolkit

The Event Management Process

The Service Monitoring and Control Toolkit

Toolkit Roadmap-Event , Access, and Request Fulfillment

The Service Monitoring and Control Toolkit

Knowledge Management-

The Service Monitoring and Control Toolkit

Knowledge Management aims to improve the quality of management decision-making in organizations. It ensures that reliable and secure information and data is made available throughout the service lifecycle. While many organizations have organically developed Knowledge Management practices, a formal approach increases the value it adds to IT Service Management.

The Service Monitoring and Control Toolkit

Business Justification Document

The Service Monitoring and Control Toolkit

Communication Plan

The Service Monitoring and Control Toolkit

Implementation Plan: Project Plan

The Service Monitoring and Control Toolkit

Knowledge Management Presentation

The Service Monitoring and Control Toolkit

Knowledge Management Tools

The Service Monitoring and Control Toolkit

Knowledge Review Document

The Service Monitoring and Control Toolkit

Policies, Objectives, Scope

The Service Monitoring and Control Toolkit

Roles and Responsibilities

The Service Monitoring and Control Toolkit

Service Knowledge Management System

The Service Monitoring and Control Toolkit

Toolkit Introduction Presentation-Knowledge Management

The Service Monitoring and Control Toolkit

Toolkit Roadmap-Knowledge Management

The Service Monitoring and Control Toolkit

Incident Management-

The Service Monitoring and Control Toolkit

the goal of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus, ensuring that the best possible levels of service quality and availability are maintained.

The Service Monitoring and Control Toolkit

Business Justification Document

The Service Monitoring and Control Toolkit

Communication Plan

The Service Monitoring and Control Toolkit

Communications

The Service Monitoring and Control Toolkit

Example Simple Priority Coding System

The Service Monitoring and Control Toolkit

Implementation Plan and Project Plan

The Service Monitoring and Control Toolkit

Incident Category Definition Document

The Service Monitoring and Control Toolkit

Incident Management- Roles and Responsibilities

The Service Monitoring and Control Toolkit

Incident Management ITIL

The Service Monitoring and Control Toolkit

Presentation

The Service Monitoring and Control Toolkit

Incident Management Objectives and Goals

The Service Monitoring and Control Toolkit

Incident Management Reports, KPIs, and Other Metrics

The Service Monitoring and Control Toolkit

Incident Management Review Document

The Service Monitoring and Control Toolkit

Incident Ticket Template

The Service Monitoring and Control Toolkit

Integrated ITSM Technology

The Service Monitoring and Control Toolkit

Incident Management Process Flow Diagram

The Service Monitoring and Control Toolkit

Policies, Objectives, and Scope Document

The Service Monitoring and Control Toolkit

Toolkit Introduction Presentation-Incident Management

The Service Monitoring and Control Toolkit

Toolkit Roadmap-Incident Management

The Service Monitoring and Control Toolkit

The Service Monitoring and Control Toolkit Is Yours Risk Free Today!

The Service Monitoring and Control Toolkit

The instant you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download!

The Service Monitoring and Control Toolkit

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The Service Monitoring and Control Toolkit

At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. That is why we give you the results without you having to do all the legwork; we do the research, the analysis, and the collating of information we find.All you have to do is take the outcome of all that work and use it as part of your project-to make it unique to your job, project, or task at hand in a way that only you can do.

The Service Monitoring and Control Toolkit

Discover a solution that actually works! Be amazed by consistent and reliable results through the implementation of this well renowned Service Monitoring and Control Toolkit.

The Service Monitoring and Control Toolkit

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