store.theartofservice.com/the-service-monitoring-and-control-toolkit.html
The Service Monitoring and Control Toolkit
Protect your business with an effective alert management system and high service availability.
The Service Monitoring and Control Toolkit
Many organizations are looking to bring a greater rigor of control and visibility to the provision of IT services. This toolkit is based on the ITIL framework, focusing on the aspects relating to the establishment of monitoring and control mechanisms for IT services, and designed to answer
The Service Monitoring and Control Toolkit
of the questions related to processes such as Change Management, Service Level Management, and many more.
The Service Monitoring and Control Toolkit
This exceptional toolkit is your ultimate resource for monitoring and controlling your IT services.
The Service Monitoring and Control Toolkit
This leading Service Monitoring and Control Toolkit contain presentations, blueprints, and assessments:
The Service Monitoring and Control Toolkit
These carefully created presentations will give you an insightful plethora of knowledge and understanding of all the terms, activities, and concepts required.
The Service Monitoring and Control Toolkit
The supporting documents and assessments provided within this toolkit will help you identify the areas within your organization that require the most activity in terms of change and improvement.
The Service Monitoring and Control Toolkit
Additional information and bonus material containing success secrets to embedding Service Monitoring and Control into any organization are provided and will
The Service Monitoring and Control Toolkit
enable you to vastly increase your success rate.
The Service Monitoring and Control Toolkit
A Quick Look Inside:
The Service Monitoring and Control Toolkit
Within each folder there are documents that can be used in the education, assessment, implementation, and management of the specific process areas.
The Service Monitoring and Control Toolkit
Introduction to IT Service Management Presentation
The Service Monitoring and Control Toolkit
Toolkit Roadmap
The Service Monitoring and Control Toolkit
The toolkit covers the following processes in-depth:
The Service Monitoring and Control Toolkit
Service Level Management-
The Service Monitoring and Control Toolkit
the purpose of SLM is to ensure that all operational services and their performance are measured in a professional, consistent manner throughout the IT organization and that the services and reports produced meet the needs of both the business and the customers
The Service Monitoring and Control Toolkit
Business and IT Flyers
The Service Monitoring and Control Toolkit
Business and IT Service Mapping
The Service Monitoring and Control Toolkit
Business Justification Document
The Service Monitoring and Control Toolkit
Communication Plan
The Service Monitoring and Control Toolkit
Functional Specification
The Service Monitoring and Control Toolkit
Customer-based SLA
The Service Monitoring and Control Toolkit
Implementation Plan: Project Plan
The Service Monitoring and Control Toolkit
SLM Presentation-CSI
The Service Monitoring and Control Toolkit
SLM Presentation-Service Design
The Service Monitoring and Control Toolkit
Multiple-level SLAs
The Service Monitoring and Control Toolkit
Objectives and Goals
The Service Monitoring and Control Toolkit
Operational Level Agreement
The Service Monitoring and Control Toolkit
Organizing for Service Design-Roles and Responsibilities
The Service Monitoring and Control Toolkit
Policies, Objectives, and Scope
The Service Monitoring and Control Toolkit
Price List
The Service Monitoring and Control Toolkit
Reports, KPIs, Other Metrics
The Service Monitoring and Control Toolkit
Service-based SLA
The Service Monitoring and Control Toolkit
Service Level Requirements
The Service Monitoring and Control Toolkit
Service Options
The Service Monitoring and Control Toolkit
SLM Process Manager
The Service Monitoring and Control Toolkit
SLM Review Document
The Service Monitoring and Control Toolkit
Technical Specification
The Service Monitoring and Control Toolkit
Toolkit Introduction Presentation-SLM
The Service Monitoring and Control Toolkit
Toolkit Roadmap-SLM
The Service Monitoring and Control Toolkit
Underpinning Contract
The Service Monitoring and Control Toolkit
Change Management-
The Service Monitoring and Control Toolkit
he goal of Change Management is to respond to the customers changing business requirements, while maximizing value and reducing incidents, disruptions, and re-work. The goal is also to respond to the business and IT requests for change that will align the services with the business needs.
The Service Monitoring and Control Toolkit
Business Justification Document
The Service Monitoring and Control Toolkit
CAB Meeting Minutes
The Service Monitoring and Control Toolkit
Category Definition
The Service Monitoring and Control Toolkit
Change Management Introduction Presentation
The Service Monitoring and Control Toolkit
Change Management ITIL
The Service Monitoring and Control Toolkit
Presentation
The Service Monitoring and Control Toolkit
Change Schedule Template
The Service Monitoring and Control Toolkit
CHG7100 CHG Review Document
The Service Monitoring and Control Toolkit
Communication Plan
The Service Monitoring and Control Toolkit
Example Contents of Change Documentation
The Service Monitoring and Control Toolkit
Example Request for Change Workflow
The Service Monitoring and Control Toolkit
Implementation Plan: Project Plan
The Service Monitoring and Control Toolkit
Policies, Objectives, Scope
The Service Monitoring and Control Toolkit
Reports, KPIs, Other Metrics
The Service Monitoring and Control Toolkit
Roles and Responsibilities
The Service Monitoring and Control Toolkit
Toolkit Roadmap-Change Management
The Service Monitoring and Control Toolkit
Types of Change Request
The Service Monitoring and Control Toolkit
Bonus material
The Service Monitoring and Control Toolkit
COBIT Factsheet
The Service Monitoring and Control Toolkit
Microsoft Operations Framework Presentation
The Service Monitoring and Control Toolkit
Six Sigma Factsheet
The Service Monitoring and Control Toolkit
Release and Deployment Management-
The Service Monitoring and Control Toolkit
Release and Deployment aims to build, test, and deliver the capability to provide the services specified by Service Design. This includes the processes, systems, and functions to package, build, test, and deploy a release into production and prepare for Service Operation
The Service Monitoring and Control Toolkit
Business and IT Flyers
The Service Monitoring and Control Toolkit
Business Justification Document
The Service Monitoring and Control Toolkit
Communication Plan
The Service Monitoring and Control Toolkit
Forward Schedule of Releases
The Service Monitoring and Control Toolkit
Implementation Plan: Project Plan
The Service Monitoring and Control Toolkit
Objectives and Goals
The Service Monitoring and Control Toolkit
Policies, Objectives, Scope
The Service Monitoring and Control Toolkit
Release and Deployment-Roles and Responsibilities
The Service Monitoring and Control Toolkit
Release and Deployment Presentation
The Service Monitoring and Control Toolkit
Release Review Document
The Service Monitoring and Control Toolkit
Release Management Process Manager
The Service Monitoring and Control Toolkit
Reports, KPIs, Other Metrics
The Service Monitoring and Control Toolkit
Toolkit Introduction Presentation-Release and Deployment Management
The Service Monitoring and Control Toolkit
Toolkit Roadmap-Release and Deployment Management
The Service Monitoring and Control Toolkit
Service Validation and Testing-
The Service Monitoring and Control Toolkit
the purpose of this process is to plan and implement a structured validation and testing process, quality assure a release, its constituent service components, the resultant service and service capability delivered by a release and identify, assess, and address issues, errors, and risks throughout Service Transition.
The Service Monitoring and Control Toolkit
Build and Test Environment-Roles and Responsibilities
The Service Monitoring and Control Toolkit
Examples of Service Management Manageability Tests
The Service Monitoring and Control Toolkit
Examples of Service Test Models
The Service Monitoring and Control Toolkit
Planning and Support-Roles and Responsibilities
The Service Monitoring and Control Toolkit
Process Documentation Template
The Service Monitoring and Control Toolkit
Service Validation and Testing-Roles and Responsibilities
The Service Monitoring and Control Toolkit
Service Validation Testing-Presentation 1
The Service Monitoring and Control Toolkit
Software Testing-Introduction Presentation 2
The Service Monitoring and Control Toolkit
Software Testing Release Lifecycle
The Service Monitoring and Control Toolkit
Toolkit Introduction Presentation-Service Validation Testing
The Service Monitoring and Control Toolkit
Toolkit Roadmap-Service Validation Testing
The Service Monitoring and Control Toolkit
Validation, Verification, and Testing Plan Checklist
The Service Monitoring and Control Toolkit
Bonus Material
The Service Monitoring and Control Toolkit
Simple Six Sigma Calculator
The Service Monitoring and Control Toolkit
Six Sigma-Short Overview
The Service Monitoring and Control Toolkit
Six Sigma Defining Requirements
The Service Monitoring and Control Toolkit
Six Sigma Factsheet
The Service Monitoring and Control Toolkit
Six Sigma Presentation
The Service Monitoring and Control Toolkit
Six Sigma Starter Kit Document
The Service Monitoring and Control Toolkit
Configuration Management-
The Service Monitoring and Control Toolkit
the goal of this process is to support the agreed IT service provision by managing, storing, and providing information about Configuration Items (CIs) and Service Assets throughout their lifecycle. This process manages the service assets and Configuration Items in order to support the other Service Management processes.
The Service Monitoring and Control Toolkit
Business and IT Service Mapping for CIs
The Service Monitoring and Control Toolkit
Business Justification
The Service Monitoring and Control Toolkit
CMDB Mind Maps
The Service Monitoring and Control Toolkit
CMDB Design document
The Service Monitoring and Control Toolkit
CMDB Roles and Responsibilities
The Service Monitoring and Control Toolkit
Communication Plan
The Service Monitoring and Control Toolkit
Configuration Management- Presentation
The Service Monitoring and Control Toolkit
Example Configuration Management System Diagram
The Service Monitoring and Control Toolkit
Example Service Asset and Configuration Plan Contents
The Service Monitoring and Control Toolkit
Identification Guidelines
The Service Monitoring and Control Toolkit
Implementation Plan: Project Plan
The Service Monitoring and Control Toolkit
Objectives and Goals
The Service Monitoring and Control Toolkit
Other CMDB Maintenance Considerations
The Service Monitoring and Control Toolkit
P2-suggested contents for Configuration Management Plan
The Service Monitoring and Control Toolkit
P2-typical contents of CI Record
The Service Monitoring and Control Toolkit
Policies, Objectives, Scope
The Service Monitoring and Control Toolkit
Reports, KPIs, Other Metrics
The Service Monitoring and Control Toolkit
Service Asset and Configuration Management ITIL
The Service Monitoring and Control Toolkit
Presentation
The Service Monitoring and Control Toolkit
Status Accounting Guidelines
The Service Monitoring and Control Toolkit
Toolkit Introduction Presentation
The Service Monitoring and Control Toolkit
Toolkit Roadmap-CMDB Creation and Maintenance
The Service Monitoring and Control Toolkit
Types of Service Assets
The Service Monitoring and Control Toolkit
Verification and Audit Plan
The Service Monitoring and Control Toolkit
Event, Access, and Request Fulfillment-
The Service Monitoring and Control Toolkit
these processes are used to monitor, control, and provision access to IT services for the end-user community. They are a vital part of service monitoring and control and play a significant part in affecting customer and user satisfaction for services.
The Service Monitoring and Control Toolkit
Access Management ITIL
The Service Monitoring and Control Toolkit
Presentation
The Service Monitoring and Control Toolkit
Business and IT Flyers
The Service Monitoring and Control Toolkit
Business Justification Document
The Service Monitoring and Control Toolkit
Communication Plan
The Service Monitoring and Control Toolkit
Event Management ITIL
The Service Monitoring and Control Toolkit
Presentation
The Service Monitoring and Control Toolkit
Event, Access, and Request Fulfillment Introduction Presentation
The Service Monitoring and Control Toolkit
Example Service Desk Project Plan
The Service Monitoring and Control Toolkit
Implementation Plan and Project Plan
The Service Monitoring and Control Toolkit
Request Fulfillment ITIL
The Service Monitoring and Control Toolkit
Request Fulfillment Mind Map
The Service Monitoring and Control Toolkit
Roles and Responsibilities
The Service Monitoring and Control Toolkit
Service Desk-Metrics
The Service Monitoring and Control Toolkit
Service Desk Review Document
The Service Monitoring and Control Toolkit
Service Desk-Roles and Responsibilities
The Service Monitoring and Control Toolkit
Service Desk ITIL
The Service Monitoring and Control Toolkit
Technology Considerations
The Service Monitoring and Control Toolkit
The Event Management Process
The Service Monitoring and Control Toolkit
The Event Management Process
The Service Monitoring and Control Toolkit
Toolkit Roadmap-Event , Access, and Request Fulfillment
The Service Monitoring and Control Toolkit
Knowledge Management-
The Service Monitoring and Control Toolkit
Knowledge Management aims to improve the quality of management decision-making in organizations. It ensures that reliable and secure information and data is made available throughout the service lifecycle. While many organizations have organically developed Knowledge Management practices, a formal approach increases the value it adds to IT Service Management.
The Service Monitoring and Control Toolkit
Business Justification Document
The Service Monitoring and Control Toolkit
Communication Plan
The Service Monitoring and Control Toolkit
Implementation Plan: Project Plan
The Service Monitoring and Control Toolkit
Knowledge Management Presentation
The Service Monitoring and Control Toolkit
Knowledge Management Tools
The Service Monitoring and Control Toolkit
Knowledge Review Document
The Service Monitoring and Control Toolkit
Policies, Objectives, Scope
The Service Monitoring and Control Toolkit
Roles and Responsibilities
The Service Monitoring and Control Toolkit
Service Knowledge Management System
The Service Monitoring and Control Toolkit
Toolkit Introduction Presentation-Knowledge Management
The Service Monitoring and Control Toolkit
Toolkit Roadmap-Knowledge Management
The Service Monitoring and Control Toolkit
Incident Management-
The Service Monitoring and Control Toolkit
the goal of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus, ensuring that the best possible levels of service quality and availability are maintained.
The Service Monitoring and Control Toolkit
Business Justification Document
The Service Monitoring and Control Toolkit
Communication Plan
The Service Monitoring and Control Toolkit
Communications
The Service Monitoring and Control Toolkit
Example Simple Priority Coding System
The Service Monitoring and Control Toolkit
Implementation Plan and Project Plan
The Service Monitoring and Control Toolkit
Incident Category Definition Document
The Service Monitoring and Control Toolkit
Incident Management- Roles and Responsibilities
The Service Monitoring and Control Toolkit
Incident Management ITIL
The Service Monitoring and Control Toolkit
Presentation
The Service Monitoring and Control Toolkit
Incident Management Objectives and Goals
The Service Monitoring and Control Toolkit
Incident Management Reports, KPIs, and Other Metrics
The Service Monitoring and Control Toolkit
Incident Management Review Document
The Service Monitoring and Control Toolkit
Incident Ticket Template
The Service Monitoring and Control Toolkit
Integrated ITSM Technology
The Service Monitoring and Control Toolkit
Incident Management Process Flow Diagram
The Service Monitoring and Control Toolkit
Policies, Objectives, and Scope Document
The Service Monitoring and Control Toolkit
Toolkit Introduction Presentation-Incident Management
The Service Monitoring and Control Toolkit
Toolkit Roadmap-Incident Management
The Service Monitoring and Control Toolkit
The Service Monitoring and Control Toolkit Is Yours Risk Free Today!
The Service Monitoring and Control Toolkit
The instant you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download!
The Service Monitoring and Control Toolkit
Need help justifying your investment?
The Service Monitoring and Control Toolkit
At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. That is why we give you the results without you having to do all the legwork; we do the research, the analysis, and the collating of information we find.All you have to do is take the outcome of all that work and use it as part of your project-to make it unique to your job, project, or task at hand in a way that only you can do.
The Service Monitoring and Control Toolkit
Discover a solution that actually works! Be amazed by consistent and reliable results through the implementation of this well renowned Service Monitoring and Control Toolkit.
The Service Monitoring and Control Toolkit
Guaranteed to be the solution you were searching for. Don’t miss out!
For More Information, Visit:
store.theartofservice.com/the-service-monitoring-and-control-toolkit.html
store.theartofservice.com/the-service-monitoring-and-control-toolkit.html
