What is involved in Facility Management

Find out what the related areas are that Facility Management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Facility Management thinking-frame.

How far is your company on its Facility Management journey?

Take this short survey to gauge your organization’s progress toward Facility Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Facility Management related domains to cover and 119 essential critical questions to check off in that domain.

The following domains are covered:

Facility Management, AM/FM/GIS, Activity Based Working, Activity relationship chart, British Institute of Facilities Management, Building information modeling, Business continuity, Computerized maintenance management system, Cost reduction, Environmental stewardship, FMA Australia, Global Facility Management Association, Human factor, Human resources, Information and communications technology, Interdisciplinary, International Facility Management Association, International Organization for Standardization, Interserve, Janitor, National Diet Library, Physical plant, Project management, Property management, Real estate:

Facility Management Critical Criteria:

Test Facility Management engagements and point out improvements in Facility Management.

– Are we making progress? and are we making progress as Facility Management leaders?

– How is the value delivered by Facility Management being measured?

– How do we Lead with Facility Management in Mind?

AM/FM/GIS Critical Criteria:

Disseminate AM/FM/GIS results and document what potential AM/FM/GIS megatrends could make our business model obsolete.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Facility Management. How do we gain traction?

– Who needs to know about Facility Management ?

Activity Based Working Critical Criteria:

Weigh in on Activity Based Working decisions and perfect Activity Based Working conflict management.

– How can you measure Facility Management in a systematic way?

Activity relationship chart Critical Criteria:

Experiment with Activity relationship chart quality and gather practices for scaling Activity relationship chart.

– What are the short and long-term Facility Management goals?

British Institute of Facilities Management Critical Criteria:

Paraphrase British Institute of Facilities Management visions and inform on and uncover unspoken needs and breakthrough British Institute of Facilities Management results.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Facility Management processes?

– What knowledge, skills and characteristics mark a good Facility Management project manager?

– Why are Facility Management skills important?

Building information modeling Critical Criteria:

Grade Building information modeling strategies and oversee Building information modeling requirements.

– Consider your own Facility Management project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Facility Management?

– How do we Improve Facility Management service perception, and satisfaction?

Business continuity Critical Criteria:

Illustrate Business continuity management and find the essential reading for Business continuity researchers.

– We should have adequate and well-tested disaster recovery and business resumption plans for all major systems and have remote facilities to limit the effect of disruptive events. Do we comply?

– Has specific responsibility been assigned for the execution of business continuity and disaster recovery plans (either within or outside of the information security function)?

– Has the organization established an enterprise-wide business continuity/disaster recovery program that is consistent with requirements, policy, and applicable guidelines?

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Do our business continuity andor disaster recovery plan (bcp/drp) address the timely recovery of our it functions in the event of a disaster?

– What programs/projects/departments/groups have some or all responsibility for business continuity/Risk Management/organizational resilience?

– Where do ideas that reach policy makers and planners as proposals for Facility Management strengthening and reform actually originate?

– Will Facility Management have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Which data center management activity involves eliminating single points of failure to ensure business continuity?

– How will management prepare employees for a disaster, reduce the overall risks, and shorten the recovery window?

– What is the role of digital document management in business continuity planning management?

– Does increasing our companys footprint add to the challenge of business continuity?

– How does our business continuity plan differ from a disaster recovery plan?

– Is the crisis management team comprised of members from Human Resources?

– Is there a business continuity/disaster recovery plan in place?

– Does our organization need more Facility Management education?

– Do you have any DR/business continuity plans in place?

– What do we really want from Service Management?

Computerized maintenance management system Critical Criteria:

Apply Computerized maintenance management system issues and describe which business rules are needed as Computerized maintenance management system interface.

– What are your results for key measures or indicators of the accomplishment of your Facility Management strategy and action plans, including building and strengthening core competencies?

– Do we have past Facility Management Successes?

– What are our Facility Management Processes?

Cost reduction Critical Criteria:

Communicate about Cost reduction issues and maintain Cost reduction for success.

– In addition, CSPs are often challenged to reduce their overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– What is your spending on genuine new products versus product renewals (improvements and replacements), or product extensions, or product maintenance, or cost reductions and process improvements?

– Can low gross margin % products be improved by price increases or cost reductions?

– What sources do you use to gather information for a Facility Management study?

Environmental stewardship Critical Criteria:

Review Environmental stewardship failures and mentor Environmental stewardship customer orientation.

– How do we measure improved Facility Management service perception, and satisfaction?

– Is there any existing Facility Management governance structure?

FMA Australia Critical Criteria:

Pay attention to FMA Australia issues and find the ideas you already have.

– Who sets the Facility Management standards?

– Do we all define Facility Management in the same way?

– Is the scope of Facility Management defined?

Global Facility Management Association Critical Criteria:

Reorganize Global Facility Management Association quality and summarize a clear Global Facility Management Association focus.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Facility Management processes?

– Does Facility Management analysis show the relationships among important Facility Management factors?

Human factor Critical Criteria:

Co-operate on Human factor strategies and oversee implementation of Human factor.

– Who will be responsible for deciding whether Facility Management goes ahead or not after the initial investigations?

– How do senior leaders actions reflect a commitment to the organizations Facility Management values?

– Were adequate human factors considered in the design of the equipment?

Human resources Critical Criteria:

Huddle over Human resources failures and prioritize challenges of Human resources.

– A dramatic step toward becoming a learning organization is to appoint a chief training officer (CTO) or a chief learning officer (CLO). Many organizations claim to value Human Resources, but how many have a Human Resources representative involved in discussions about research and development commercialization, new product development, the strategic vision of the company, or increasing shareholder value?

– Does the information security function actively engage with other critical functions, such as it, Human Resources, legal, and the privacy officer, to develop and enforce compliance with information security and privacy policies and practices?

– Who will be responsible for leading the various bcp teams (e.g., crisis/emergency, recovery, technology, communications, facilities, Human Resources, business units and processes, Customer Service)?

– Are Human Resources subject to screening, and do they have terms and conditions of employment defining their information security responsibilities?

– what is to keep those with access to some of an individuals personal data from browsing through other parts of it for other reasons?

– How often do we hold meaningful conversations at the operating level among sales, finance, operations, IT, and human resources?

– Do we perform an environmental scan of hr strategies within the hr community (what/how are others planning)?

– What are the procedures for filing an internal complaint about the handling of personal data?

– To satisfy our customers and stakeholders, what financial objectives must we accomplish?

– To satisfy customers and stakeholders, which internal business process must we excel in?

– What decisions can you envision making with this type of information?

– From what types of sources does the company collect personal data?

– How does the company provide notice of its information practices?

– What are ways to reduce the costs of managing employees?

– How does the global environment influence management?

– Will an algorithm shield us from liability?

– In what areas do you feel we can improve?

– Are there recognized Facility Management problems?

– Can you trust the algorithm?

– Is the hr plan effective ?

Information and communications technology Critical Criteria:

Chart Information and communications technology outcomes and find out what it really means.

– What tools and technologies are needed for a custom Facility Management project?

Interdisciplinary Critical Criteria:

Think carefully about Interdisciplinary decisions and explore and align the progress in Interdisciplinary.

– How do your measurements capture actionable Facility Management information for use in exceeding your customers expectations and securing your customers engagement?

– What is the purpose of Facility Management in relation to the mission?

– Interdisciplinary review of proposed change complete?

International Facility Management Association Critical Criteria:

Scrutinze International Facility Management Association failures and describe which business rules are needed as International Facility Management Association interface.

– What are the success criteria that will indicate that Facility Management objectives have been met and the benefits delivered?

– Do we monitor the Facility Management decisions made and fine tune them as they evolve?

International Organization for Standardization Critical Criteria:

Confer over International Organization for Standardization governance and proactively manage International Organization for Standardization risks.

– What are the key elements of your Facility Management performance improvement system, including your evaluation, organizational learning, and innovation processes?

– Is maximizing Facility Management protection the same as minimizing Facility Management loss?

– How do we know that any Facility Management analysis is complete and comprehensive?

Interserve Critical Criteria:

Unify Interserve planning and gather Interserve models .

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Facility Management in a volatile global economy?

– How do mission and objectives affect the Facility Management processes of our organization?

Janitor Critical Criteria:

Test Janitor leadership and finalize the present value of growth of Janitor.

– How can you negotiate Facility Management successfully with a stubborn boss, an irate client, or a deceitful coworker?

– Have the types of risks that may impact Facility Management been identified and analyzed?

National Diet Library Critical Criteria:

Use past National Diet Library planning and revise understanding of National Diet Library architectures.

– What are all of our Facility Management domains and what do they do?

– What business benefits will Facility Management goals deliver if achieved?

Physical plant Critical Criteria:

Merge Physical plant outcomes and raise human resource and employment practices for Physical plant.

– When considering our organizational capability to make desired changes, do we ask the following questions: are the staffing level, funding, and physical plant potential assets or deterrents, and to what degree?

– What are our best practices for minimizing Facility Management project risk, while demonstrating incremental value and quick wins throughout the Facility Management project lifecycle?

Project management Critical Criteria:

Scan Project management leadership and correct Project management management by competencies.

– The fundamentals of agile software development, agile project management, and evolutionary development have been proven and demonstrated to be highly successful. Are these now preferred in our organization?

– Does it replace or negate traditional project management concerns with risk, scheduling, metrics, and execution, or does it shift how we think about these and necessitate new techniques and approaches?

– Does the software Quality Assurance function have a management reporting channel separate from the software development project management?

– Are there process theory explanations for differentiating better from less successful ways to implement agile techniques?

– What about when our product is an integration of several different products, each with their own product owner?

– How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– What did you accomplish yesterday, what will you do today, and what impediments are getting in your way?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– How could a new product or service be developed in this century without Agile Project Management?

– Our project management standards do they support or undermine Risk Management?

– Justification: what are your research questions and how do you motivate them?

– Does implementation of project management require a culture change?

– How do we create a culture that supports project management?

– What is an economic aspect of Project Management?

– What about when our context is not so simple?

– How do we deal with change when it happens?

– What project management certifications do you hold?

– How familiar are we with Agile project management?

– When is done done?

Property management Critical Criteria:

Audit Property management projects and find answers.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– How will you know that the Facility Management project has been successful?

– What potential environmental factors impact the Facility Management effort?

– Are we Assessing Facility Management and Risk?

Real estate Critical Criteria:

Dissect Real estate decisions and reduce Real estate costs.

– Are assumptions made in Facility Management stated explicitly?

– What is our Facility Management Strategy?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Facility Management Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

[email protected]


Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Facility Management External links:

What is FM – Definition of Facility Management

College of DuPage – Facility Management

Facility Management Software | AwareManager

AM/FM/GIS External links:

AM/FM/GIS stands for Automated Mapping/Facilities Management and is a subset of GIS, which is associated with public utilities like gas, electric, water and telecommunications. The term AM/FM/GIS mostly refers to GIS software that allows utility users to digitize, manage and analyze their utility network data.

Activity Based Working External links:

Space to work | Activity Based Working

Activity relationship chart External links:

Activity relationship chart – WOW.com

[PDF]Activity Relationship Chart Plant Layout – …

British Institute of Facilities Management External links:

The British Institute of Facilities Management – KPINTAR

British Institute of Facilities Management – YouTube

Building information modeling External links:

Cornell Iron Building Information Modeling

Business continuity External links:

[DOC]Business Continuity Plan Template for – finra.org

[DOC]Business Continuity Template
www.aimnet.org/userfiles/files/BCP Template 2012(1).docx

Computerized maintenance management system External links:

PMXpert – Computerized Maintenance Management System

Cost reduction External links:

Continual – Institutional Cost Reduction, Business …

[PDF]IT Cost Reduction -v5 – ITPMG
itpmg.com/files/Download/IT Cost Reduction -v5.pdf

Consolidated Concepts – Cost Reduction Specialists for …

Environmental stewardship External links:

Environmental Stewardship | Mohonk

Ag Technology & Environmental Stewardship Foundation

Environmental Stewardship | Whole Foods Market

Global Facility Management Association External links:

Global Facility Management Association (Global FM) – …

Human factor External links:

The Human Factor: Learning from Gina’s Story. – YouTube

The Human Factor Can Make or Break Growth | Accenture

The Human Factor – XFINITY Stream

Human resources External links:

Home – OU Human Resources

Office of Human Resources

myDHR | Maryland Department of Human Resources

Information and communications technology External links:

Information and Communications Technology master’s …

Interdisciplinary External links:

Interdisciplinary Studies at University of Central Florida

Home | Southwest Interdisciplinary Research Center

Toxicology – Interdisciplinary Faculty of Toxicology

International Facility Management Association External links:

Home – International Facility Management Association

International Organization for Standardization External links:

ISO – International Organization for Standardization

MDMC – International Organization for Standardization …

ISO – International Organization for Standardization

Interserve External links:

IRV.L : Summary for INTERSERVE PLC ORD 10P – Yahoo …

Home | Interserve Learning And Employment

Interserve Healthcare – Home | Facebook

Janitor External links:

911nola.org/docs/Janitor Handy Person PD.pdf

Janitor Jobs, Employment | Indeed.com

janitor Meaning in the Cambridge English Dictionary

National Diet Library External links:

National Diet Library law. (Book, 1961) [WorldCat.org]

Free Data Service | National Diet Library

NDL Search – National Diet Library

Physical plant External links:

Physical Plant | Bethel College | Mishawaka Ind

Physical Plant Department – tamuk.edu

Physical Plant

Project management External links:

Capital Planning & Project Management

Property management External links:

Franklin, WI Property Management – Yellowpages.com

The 10 Best Property Management Companies in Franklin, WI …

Real estate External links:

Definition of Abstract of Title in Real Estate – The Balance

Title(s) – best way to hold real estate
arctic.org/~dean/sircam/Title(s) – best way to hold real estate.html

Categories: Documents