What is involved in Service system
Find out what the related areas are that Service system connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Service system thinking-frame.
How far is your company on its Service system journey?
Take this short survey to gauge your organization’s progress toward Service system leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Service system related domains to cover and 184 essential critical questions to check off in that domain.
The following domains are covered:
Service system, Anthropological theories of value, Business process, Complex system, Customer Service System, Customer service, Ecosystem services, Enterprise architecture, Learning curve, Managed services, Network effect, Product service system, Self service, Service economy, Service management, Service network, Service provider, Service science, management and engineering, Services marketing, Strategic service management, Support automation, System of systems, Theory of value, Value chain, Value network, Value proposition, Web service, Work system, Work systems, World economy:
Service system Critical Criteria:
Graph Service system outcomes and catalog what business benefits will Service system goals deliver if achieved.
– Risk factors: what are the characteristics of Service system that make it risky?
– How is the value delivered by Service system being measured?
– Does Service system appropriately measure and monitor risk?
Anthropological theories of value Critical Criteria:
Have a session on Anthropological theories of value strategies and oversee Anthropological theories of value requirements.
– Is there a Service system Communication plan covering who needs to get what information when?
– How will you know that the Service system project has been successful?
– How to Secure Service system?
Business process Critical Criteria:
Have a meeting on Business process adoptions and learn.
– Do we identify maximum allowable downtime for critical business functions, acceptable levels of data loss and backlogged transactions, RTOs, RPOs, recovery of the critical path (i.e., business processes or systems that should receive the highest priority), and the costs associated with downtime? Are the approved thresholds appropriate?
– To what extent will this product open up for subsequent add-on products, e.g. business process outsourcing services built on top of a program-as-a-service offering?
– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?
– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?
– Are interruptions to business activities counteracted and critical business processes protected from the effects of major failures or disasters?
– Do you design data protection and privacy requirements into the development of your business processes and new systems?
– To satisfy customers and stakeholders, which internal business process must we excel in?
– How do you inventory and assess business processes as part of an ERP evaluation?
– Do changes in business processes fall under the scope of change management?
– Have the types of risks that may impact Service system been identified and analyzed?
– How do we improve business processes and how do we deliver on that?
– What core business processes drive our industry and channel today?
– Do Service system rules make a reasonable demand on a users capabilities?
– How does the solution handle core business processes?
– What/how are business processes defined?
– What is the business process?
Complex system Critical Criteria:
Incorporate Complex system governance and balance specific methods for improving Complex system results.
– What other organizational variables, such as reward systems or communication systems, affect the performance of this Service system process?
– How much testing is necessary in order to expose all the potential failure modes and situations of highly integrated complex systems?
– How do we ensure that implementations of Service system products are done in a way that ensures safety?
– Complex interventions or complex systems?
Customer Service System Critical Criteria:
Confer re Customer Service System visions and clarify ways to gain access to competitive Customer Service System services.
– Who will be responsible for making the decisions to include or exclude requested changes once Service system is underway?
– Do we monitor the Service system decisions made and fine tune them as they evolve?
– How do we maintain Service systems Integrity?
Customer service Critical Criteria:
Communicate about Customer service results and test out new things.
– Customer Service What is the future of CRM with regards to Customer Service five years from now, What Technologies would affect it the most and what trends in Customer Service landscape would we see at that time?
– Do we Greet our customer by asking questions like, hello, how may I help you?
– What kinds of problems would cause the most Customer Service complaints?
– How do we know if we are measuring or meeting our customer s needs?
– Will your customer know what to do after receiving our replies?
– Do we monitor Customer Service and make efforts to improve it?
– Do we Bring energy and enthusiasm to every customer encounter?
– How often do you tell other people about your poor experience?
– Customer Service: How can social CRM improve service quality?
– Will revenues from increase in service offset added costs?
– Who are the internal customers within YOUR organization?
– What are the best community tools for Customer Service?
– Are there any gaps in or problems with the system?
– What do we mean by the term Customer Service ?
– What is required in a Customer Service job?
– Are our messages friendly and respectful?
– Are your people easy to deal with?
– How would you define attitude?
– Why does your company exist?
Ecosystem services Critical Criteria:
Graph Ecosystem services risks and suggest using storytelling to create more compelling Ecosystem services projects.
– What are your results for key measures or indicators of the accomplishment of your Service system strategy and action plans, including building and strengthening core competencies?
– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Service system processes?
– Are accountability and ownership for Service system clearly defined?
Enterprise architecture Critical Criteria:
Brainstorm over Enterprise architecture tactics and point out improvements in Enterprise architecture.
– With the increasing adoption of cloud computing do you think enterprise architecture as a discipline will become more or less important to us and why?
– Which customers cant participate in our Service system domain because they lack skills, wealth, or convenient access to existing solutions?
– How do senior leaders actions reflect a commitment to the organizations Service system values?
– Enterprise architecture planning. how does it align with to the to be architecture?
– How does the standard fit into the Federal Enterprise Architecture (FEA)?
– Are Enterprise JavaBeans still relevant for enterprise architectures?
– Are software assets aligned with the agency enterprise architecture?
– Are software assets aligned with the organizations enterprise architecture?
– Are the levels and focus right for TOGAF enterprise architecture?
– Will Service system deliverables need to be tested and, if so, by whom?
– Is There a Role for Patterns in Enterprise Architecture?
– What is the value of mature Enterprise Architecture?
– Why Should we Consider Enterprise Architecture?
– What is an Enterprise Architecture?
– What Is Enterprise Architecture?
– Why Enterprise Architecture?
Learning curve Critical Criteria:
Meet over Learning curve tasks and find answers.
– What is your anticipated learning curve for Technical Administrators?
– What are all of our Service system domains and what do they do?
– Can we do Service system without complex (expensive) analysis?
– What is your anticipated learning curve for Report Users?
– Why are Service system skills important?
Managed services Critical Criteria:
Review Managed services planning and display thorough understanding of the Managed services process.
– What are the most preferred dedicated or cloud hosting providers giving managed services in their core plans?
– How can you negotiate Service system successfully with a stubborn boss, an irate client, or a deceitful coworker?
– Does Service system create potential expectations in other areas that need to be recognized and considered?
– Why choose managed services?
Network effect Critical Criteria:
Design Network effect quality and catalog what business benefits will Network effect goals deliver if achieved.
– Will Service system have an impact on current business continuity, disaster recovery processes and/or infrastructure?
– How can we incorporate support to ensure safe and effective use of Service system into the services that we provide?
Product service system Critical Criteria:
Track Product service system adoptions and catalog what business benefits will Product service system goals deliver if achieved.
– Are there any disadvantages to implementing Service system? There might be some that are less obvious?
– How do we Improve Service system service perception, and satisfaction?
– Why should we adopt a Service system framework?
Self service Critical Criteria:
Study Self service goals and clarify ways to gain access to competitive Self service services.
– For your Service system project, identify and describe the business environment. is there more than one layer to the business environment?
– How is it possible to deliver real time self service BI with a legacy RDBMS source?
– Who is the main stakeholder, with ultimate responsibility for driving Service system forward?
– What business benefits will Service system goals deliver if achieved?
– Do calls labeled Self Service speak to a CSR?
Service economy Critical Criteria:
Systematize Service economy engagements and forecast involvement of future Service economy projects in development.
– What tools and technologies are needed for a custom Service system project?
– How do we keep improving Service system?
– What is our Service system Strategy?
Service management Critical Criteria:
Interpolate Service management leadership and create a map for yourself.
– How do we provide the context for investment considerations (which services does an investment affect, and how does that fit with the business strategy and priorities?
– Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?
– Why do many organizations stumble or fail in their initial attempts at implementing itsm practices, and why wont we?
– If the service provider is eligible for certification, then what is the scope of the processes being audited?
– How do you actually go about identifying, defining and then managing a set of services that make sense?
– What challenges and opportunities does cloud computing present for IT service management ?
– Which statement best describes your organizations current IT service management strategy?
– What does each software asset cost now and throughout the upgrade or refresh cycles?
– Is there a defined enterprise it tool strategy and architecture model?
– If your itsm team is slated for growth, what are the relevant reasons?
– How do we incorporate a service profit chain concept in our design?
– Can Management personnel recognize the monetary benefit of Service system?
– What software do I have and why do we have it?
– When and where does the work need to be done?
– What is the scope of certification?
– Why is cloud computing important?
– Are we over licensed?
– What is HACCP to us?
– WHAT IS Service Management?
Service network Critical Criteria:
Drive Service network results and report on setting up Service network without losing ground.
– How can you measure Service system in a systematic way?
– Are we Assessing Service system and Risk?
– How to deal with Service system Changes?
Service provider Critical Criteria:
Discuss Service provider engagements and be persistent.
– Do you have written clearance procedures in place regarding use, licensing, and consent agreements for third party content used by you in your products or services and on your website or in your promotional materials?
– How quickly can a cloud service provider scale services and capability and is this quick enough for the requirements of the customer/consumer?
– For the private information collected, is there a process for deleting this information once it is complete or not needed anymore?
– Have you had a PCI compliance audit performed in the last 12 months by an approved PCI Qualified Security Assessor?
– In the case of public clouds, will the hosting service provider meet their regulatory compliance requirements?
– If not technically feasible, what safeguards are in place to ensure the security of private information?
– Why Learn About Security, Privacy, and Ethical Issues in Information Systems and the Internet?
– How will the service provider ensure the staff stays current in the technology/service field?
– How should voip service providers who use any or all parts of the pstn be charged?
– Is your organizations policy consistent with that of contractors you work with?
– What is the process of adding users and deleting users from Active Directory?
– What should customers be looking for and expect from a good cloud service provider?
– Do you monitor log files on a regular basis to help spot abnormal trends?
– Does the service provider have a service desk function based on ITIL principles?
– Do you have a document retention and destruction policy?
– Do current policies cover existing practices adequately?
– Do you require customer sign-off on mid-project changes?
– Response What should the response to incidents be?
– Do you allow remote access to your system?
– What type of IDS system are you using?
Service science, management and engineering Critical Criteria:
Graph Service science, management and engineering visions and report on developing an effective Service science, management and engineering strategy.
– What are our best practices for minimizing Service system project risk, while demonstrating incremental value and quick wins throughout the Service system project lifecycle?
– How do we go about Comparing Service system approaches/solutions?
– Which Service system goals are the most important?
Services marketing Critical Criteria:
Merge Services marketing risks and create a map for yourself.
– In the case of a Service system project, the criteria for the audit derive from implementation objectives. an audit of a Service system project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Service system project is implemented as planned, and is it working?
– What role does communication play in the success or failure of a Service system project?
Strategic service management Critical Criteria:
Drive Strategic service management visions and question.
– Do those selected for the Service system team have a good general understanding of what Service system is all about?
– How likely is the current Service system plan to come in on schedule or on budget?
Support automation Critical Criteria:
Deduce Support automation management and describe the risks of Support automation sustainability.
– Think about the functions involved in your Service system project. what processes flow from these functions?
– Have you identified your Service system key performance indicators?
System of systems Critical Criteria:
Refer to System of systems results and budget the knowledge transfer for any interested in System of systems.
– In a project to restructure Service system outcomes, which stakeholders would you involve?
– What is the best definition of System of Systems?
– How will you measure your Service system effectiveness?
Theory of value Critical Criteria:
Give examples of Theory of value governance and plan concise Theory of value education.
– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Service system services/products?
– How do we Identify specific Service system investment and emerging trends?
Value chain Critical Criteria:
Sort Value chain strategies and transcribe Value chain as tomorrows backbone for success.
– What sources do you use to gather information for a Service system study?
– What are the record-keeping requirements of Service system activities?
Value network Critical Criteria:
Facilitate Value network quality and figure out ways to motivate other Value network users.
Value proposition Critical Criteria:
Track Value proposition decisions and look in other fields.
– Consider your own Service system project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
– What is the value proposition for the customer (How well will the product or service solve the problem)?
– What do you really need from your outside partner; what is your value proposition to the client?
– What is the biggest value proposition for new BI or analytics functionality at your company?
– Value proposition – can we create and sustain competitive advantage for this product?
– Quality vs. Quantity: What data are required to satisfy the given value proposition?
– How must our value proposition change to earn greater customer loyalty?
– Quantity: What data are required to satisfy the given value proposition?
– How well is the value proposition of the product defined?
– What Is Your Employee Value Proposition?
– What is your present value proposition?
Web service Critical Criteria:
Grasp Web service risks and report on the economics of relationships managing Web service and constraints.
– What management system can we use to leverage the Service system experience, ideas, and concerns of the people closest to the work to be done?
– Expose its policy engine via web services for use by third-party systems (e.g. provisioning, help desk solutions)?
– How does this standard provide users the ability to access applications and services through web services?
– Meeting the challenge: are missed Service system opportunities costing us money?
– What is the best strategy going forward for data center disaster recovery?
– Amazon web services is which type of cloud computing distribution model?
Work system Critical Criteria:
Check Work system strategies and be persistent.
– How do you ensure work system and workplace preparedness for disasters or emergencies? how does your disaster and emergency preparedness system consider prevention, management, continuity of operations, and recovery?
– How do you measure the Operational performance of your key work systems and processes, including productivity, cycle time, and other appropriate measures of process effectiveness, efficiency, and innovation?
– How do you decide which processes within your overall work systems will be internal to your organization (your key work processes) and which will use external resources?
– Think of your Service system project. what are the main functions?
– What are current Service system Paradigms?
Work systems Critical Criteria:
Detail Work systems strategies and oversee Work systems requirements.
– Think about the people you identified for your Service system project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?
World economy Critical Criteria:
Focus on World economy planning and pay attention to the small things.
– What are the top 3 things at the forefront of our Service system agendas for the next 3 years?
– Who will be responsible for documenting the Service system requirements in detail?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Service system Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Service system External links:
DCAS – Work for the City – The Civil Service System
USMAP Self-Service System
[PDF]Title 5 – SEWER SERVICE SYSTEM
Anthropological theories of value External links:
Value: Anthropological Theories of Value – IDEAS/RePEc
Business process External links:
Business Process Improvement Jobs – Monster.com
What is business process? – Definition from WhatIs.com
Business Process Analyst Jobs, Employment | Indeed.com
Complex system External links:
Information Modeling and Control of Complex Systems …
Self-Evaluation in a Complex System-Wide School of …
Customer Service System External links:
ServiceNow Customer Service System
KWE Customer Service System
ITTC Customer Service System
Customer service External links:
Entergy Online Customer Service Center
Customer Service – Wells Fargo
ODJFS | Child Support Customer Service Portal
Ecosystem services External links:
Ecosystem Services (USDA) – US Forest Service
Managing Idaho’s Landscapes for Ecosystem Services | MILES
Ecosystem Services in EnviroAtlas | US EPA
Enterprise architecture External links:
Enterprise Architecture – CDT Services
Enterprise Architecture Professional Journal
Learning curve External links:
The Learning Curve – XFINITY Stream
Ch. 10 Learning Curve Flashcards | Quizlet
Managed services External links:
IT Authorities © | Managed Services & IT Outsourcing
Network effect External links:
The Network Always Wins – Network Effects – YouTube
What are Network Effects? – Applico, Inc.
The Network Effect – Beyond Supply Chains
Product service system External links:
Designing Product Service System – Service Blueprint
Self service External links:
OPEN4 Employee Self Service – Zaxby’s
DPW – Customer self service -CSS
Welcome to AMS Advantage Vendor Self Service Portal: …
Service economy External links:
[PDF]Service Economy General Series No 87 – zhaosf.store
[PPT]THE SERVICE ECONOMY – web.cba.neu.edu
web.cba.neu.edu/~srabino/marketing/THE SERVICE ECONOMY.ppt
Service management External links:
Decisiv Service Management Platform
Franchise Field Service Management Software – ServiceBridge
IT Service Management | Availability Management | Optanix
Service network External links:
Join The Asurion Service Network | Asurion
[PDF]Service Network Center Training Guide – …
Motorcraft Professional Service Network
Service provider External links:
My Provider Link – Your Service Provider’s Billing Partner
NetWest Online, Inc – Premier Internet Service Provider
Service Provider Hub – AAA
Services marketing External links:
Services marketing (Book, 1998) [WorldCat.org]
Strategic service management External links:
What is strategic service management? Webopedia …
Support automation External links:
Run-time error ‘430’: Class does not support Automation …
Ada — Support automation made simple
System of systems External links:
ERIC – Language as a System of Systems, Linguistique, 1975
Value chain External links:
The Value Chain Academy | Start
Value Chain – Investopedia
Downloads | Rethinking the Value Chain
Value network External links:
Value Network – guocai.store
A value network is a business analysis perspective that describes social and technical resources within and between businesses. The nodes in a value network represent people (or roles). The nodes are connected by interactions that represent tangible and intangible deliverables. These deliverables take the form of knowledge or other intangibles and/or financial value.
[PDF]Title here Value Network Quality Access for Less
Value proposition External links:
10 Value Proposition Examples
How To Create A Useful Value Proposition w/ Examples – CXL
[PPT]Value Proposition – Worcester Polytechnic Institute (WPI)
Web service External links:
How to Use a VPN to Unblock Any Web Service
TVInformation Web Service – Chelsea Reservations
Work systems External links:
Work Systems Design – RMIT University
World economy External links:
Texas 2030—Texas in a Changing World Economy: A …