What is involved in disaster recovery business continuity

Find out what the related areas are that disaster recovery business continuity connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a disaster recovery business continuity thinking-frame.

How far is your company on its disaster recovery business continuity journey?

Take this short survey to gauge your organization’s progress toward disaster recovery business continuity leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which disaster recovery business continuity related domains to cover and 191 essential critical questions to check off in that domain.

The following domains are covered:

disaster recovery business continuity, Business continuity planning, BSI Group, BS 25999, BS 7799, Backup site, British Standards Institution, Call tree, Catastrophe modeling, Computer virus, Crisis management, Data replication, Disaster recovery, Disaster recovery and business continuity auditing, Emergency management, Federal Emergency Management Agency, Government Accountability Office, Incubation period, Maximum Tolerable Period of Disruption, National Fire Protection Association, Natural disasters, Power outage, Recovery Point Objective, Recovery Time Objective, Risk management, Seven tiers of disaster recovery, Supply chain, System lifecycle, Systems engineering, Systems thinking, U.S. Department of Homeland Security:

disaster recovery business continuity Critical Criteria:

Sort disaster recovery business continuity projects and point out disaster recovery business continuity tensions in leadership.

– Where do ideas that reach policy makers and planners as proposals for disaster recovery business continuity strengthening and reform actually originate?

– What is the total cost related to deploying disaster recovery business continuity, including any consulting or professional services?

– Do the disaster recovery business continuity decisions we make today help people and the planet tomorrow?

Business continuity planning Critical Criteria:

X-ray Business continuity planning management and create Business continuity planning explanations for all managers.

– Who will be responsible for making the decisions to include or exclude requested changes once disaster recovery business continuity is underway?

– Is disaster recovery business continuity dependent on the successful delivery of a current project?

– What is the role of digital document management in business continuity planning management?

– What is business continuity planning and why is it important?

BSI Group Critical Criteria:

Facilitate BSI Group strategies and innovate what needs to be done with BSI Group.

– What is the purpose of disaster recovery business continuity in relation to the mission?

– Is a disaster recovery business continuity Team Work effort in place?

BS 25999 Critical Criteria:

Air ideas re BS 25999 tasks and budget the knowledge transfer for any interested in BS 25999.

– what is the best design framework for disaster recovery business continuity organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– Can Management personnel recognize the monetary benefit of disaster recovery business continuity?

– Are there disaster recovery business continuity Models?

BS 7799 Critical Criteria:

Be clear about BS 7799 governance and adopt an insight outlook.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which disaster recovery business continuity models, tools and techniques are necessary?

– How do we manage disaster recovery business continuity Knowledge Management (KM)?

– What threat is disaster recovery business continuity addressing?

Backup site Critical Criteria:

Examine Backup site planning and maintain Backup site for success.

– How do you determine the key elements that affect disaster recovery business continuity workforce satisfaction? how are these elements determined for different workforce groups and segments?

– Will new equipment/products be required to facilitate disaster recovery business continuity delivery for example is new software needed?

– Do several people in different organizational units assist with the disaster recovery business continuity process?

British Standards Institution Critical Criteria:

Model after British Standards Institution management and look at the big picture.

– How will you know that the disaster recovery business continuity project has been successful?

– How would one define disaster recovery business continuity leadership?

– Is disaster recovery business continuity Required?

Call tree Critical Criteria:

Concentrate on Call tree failures and report on setting up Call tree without losing ground.

– Why is disaster recovery business continuity important for you now?

– Are we Assessing disaster recovery business continuity and Risk?

Catastrophe modeling Critical Criteria:

Review Catastrophe modeling issues and report on developing an effective Catastrophe modeling strategy.

– Can we add value to the current disaster recovery business continuity decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– How will you measure your disaster recovery business continuity effectiveness?

Computer virus Critical Criteria:

Study Computer virus projects and create a map for yourself.

– Who will be responsible for deciding whether disaster recovery business continuity goes ahead or not after the initial investigations?

– Have all basic functions of disaster recovery business continuity been defined?

– How can the value of disaster recovery business continuity be defined?

Crisis management Critical Criteria:

Have a round table over Crisis management tactics and define Crisis management competency-based leadership.

– Think about the kind of project structure that would be appropriate for your disaster recovery business continuity project. should it be formal and complex, or can it be less formal and relatively simple?

– Does disaster recovery business continuity analysis show the relationships among important disaster recovery business continuity factors?

– What tools do you use once you have decided on a disaster recovery business continuity strategy and more importantly how do you choose?

– Is the crisis management team comprised of members from Human Resources?

Data replication Critical Criteria:

Categorize Data replication failures and suggest using storytelling to create more compelling Data replication projects.

– Who is the main stakeholder, with ultimate responsibility for driving disaster recovery business continuity forward?

– Have the types of risks that may impact disaster recovery business continuity been identified and analyzed?

– Does the disaster recovery business continuity task fit the clients priorities?

Disaster recovery Critical Criteria:

Apply Disaster recovery adoptions and oversee implementation of Disaster recovery.

– We should have adequate and well-tested disaster recovery and business resumption plans for all major systems and have remote facilities to limit the effect of disruptive events. Do we comply?

– Has the organization established an enterprise-wide business continuity/disaster recovery program that is consistent with requirements, policy, and applicable guidelines?

– Does our business continuity and/or disaster recovery plan (bcp/drp) address the timely recovery of its it functions in the event of a disaster?

– Do we Assess the severity of damages and do we know when damages are enough to warrant activation of all or part of the disaster recovery plan?

– Will disaster recovery business continuity have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– How do you intend to fund the reopening: from existing business sources, your own resources, other investors, banks, lenders, or a mix?

– Make decisions about post-disaster recovery strategies. As a guide ask yourself Who are the key players?

– Will we rebuild to how things were before the disaster, or do we reset and do some things differently?

– How frequently, if at all, do we conduct a business impact analysis (bia) and risk assessment (ra)?

– Do we plan a Disaster recovery plan test and a full interruption disaster recovery plan test?

– How will businesses be impacted by a disaster (e.g., earthquake, tsunami, flood)?

– Established a recovery team with clear responsibilities from the recovery plan?

– The actions taken to the restarts are appropriate and minimize down time?

– Are there policies in place to address post-disaster redevelopment?

– How often do you fully test your disaster recovery capabilities?

– Can your business change easily to react to outside forces?

– What do regulations of funding sources allow/encourage?

– Can you wait to reopen and still be viable when you do?

– Expertise readily available to install the equipment?

– When you host in the cloud do you still need backups?

Disaster recovery and business continuity auditing Critical Criteria:

Bootstrap Disaster recovery and business continuity auditing strategies and report on the economics of relationships managing Disaster recovery and business continuity auditing and constraints.

– How do we measure improved disaster recovery business continuity service perception, and satisfaction?

– How important is disaster recovery business continuity to the user organizations mission?

– Is there any existing disaster recovery business continuity governance structure?

Emergency management Critical Criteria:

Look at Emergency management governance and suggest using storytelling to create more compelling Emergency management projects.

– Does disaster recovery business continuity include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– In a project to restructure disaster recovery business continuity outcomes, which stakeholders would you involve?

– Does our organization need more disaster recovery business continuity education?

– Where does recovery fit within the other phases of emergency management?

Federal Emergency Management Agency Critical Criteria:

Tête-à-tête about Federal Emergency Management Agency goals and balance specific methods for improving Federal Emergency Management Agency results.

– For your disaster recovery business continuity project, identify and describe the business environment. is there more than one layer to the business environment?

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent disaster recovery business continuity services/products?

Government Accountability Office Critical Criteria:

Have a session on Government Accountability Office risks and change contexts.

– What are the Essentials of Internal disaster recovery business continuity Management?

– Are there recognized disaster recovery business continuity problems?

Incubation period Critical Criteria:

Focus on Incubation period adoptions and remodel and develop an effective Incubation period strategy.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about disaster recovery business continuity. How do we gain traction?

– How do we Lead with disaster recovery business continuity in Mind?

Maximum Tolerable Period of Disruption Critical Criteria:

Examine Maximum Tolerable Period of Disruption failures and give examples utilizing a core of simple Maximum Tolerable Period of Disruption skills.

– What are your results for key measures or indicators of the accomplishment of your disaster recovery business continuity strategy and action plans, including building and strengthening core competencies?

– At what point will vulnerability assessments be performed once disaster recovery business continuity is put into production (e.g., ongoing Risk Management after implementation)?

– Who will be responsible for documenting the disaster recovery business continuity requirements in detail?

National Fire Protection Association Critical Criteria:

Gauge National Fire Protection Association results and finalize the present value of growth of National Fire Protection Association.

– Think of your disaster recovery business continuity project. what are the main functions?

– Do we have past disaster recovery business continuity Successes?

Natural disasters Critical Criteria:

Focus on Natural disasters visions and catalog what business benefits will Natural disasters goals deliver if achieved.

– Does disaster recovery business continuity create potential expectations in other areas that need to be recognized and considered?

– How do mission and objectives affect the disaster recovery business continuity processes of our organization?

Power outage Critical Criteria:

Systematize Power outage tactics and display thorough understanding of the Power outage process.

– How will we insure seamless interoperability of disaster recovery business continuity moving forward?

– How to deal with disaster recovery business continuity Changes?

Recovery Point Objective Critical Criteria:

Participate in Recovery Point Objective failures and find out.

– Which remote replication mode provides a near-zero recovery point objective (rpo)?

– What is our System Recovery Point Objective RPO (how current should the data be)?

– How is the term recovery point objective (rpo) defined?

– What is our definition of recovery point objective?

– What is Effective disaster recovery business continuity?

– What is the recovery point objective?

Recovery Time Objective Critical Criteria:

Bootstrap Recovery Time Objective tactics and triple focus on important concepts of Recovery Time Objective relationship management.

– Has your organization ever had to invoke its disaster recovery plan which included the CRM solution and if so was the recovery time objective met and how long did it take to return to your primary solution?

– In the event of a physical or logical disaster, what are the Recovery Point and Recovery Time Objectives (RPO/RTO) that you will need and they will provide?

– Is maximizing disaster recovery business continuity protection the same as minimizing disaster recovery business continuity loss?

– What is your organizations history of meeting recovery time objectives?

– What is the recovery time objective for the application?

Risk management Critical Criteria:

Give examples of Risk management issues and get going.

– What domains of knowledge and types of Cybersecurity-associated skills and abilities are necessary for engineers involved in operating industrial processes to achieve safe and reliable operating goals?

– Has anyone made unauthorized changes or additions to your systems hardware, firmware, or software characteristics without your IT departments knowledge, instruction, or consent?

– Has any external work been done with ERM (external consulting)?  If so, what was accomplished; what was concerning, what was found to be helpful?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– Will our actions, process, program or procedure prevent access to necessary records or result in changes to data in them?

– Do we have a formal escalation process to address Cybersecurity risks that suddenly increase in severity?

– Are standards for risk assessment methodology established, so risk information can be compared across entities?

– Will sustainability be a key differentiator for companies as global competition intensifies?

– What reporting occurs in the event of an attempted Cybersecurity breach, successful or not?

– Can our company identify any mandatory Cybersecurity standards that apply to our systems?

– Estimate the change in financial investment for ITRM activities in the next 12 months?

– What information handled by or about the system should not be disclosed and to whom?

– How is the enterprise Risk Management model used to assess and respond to risk?

– Are records kept of Cybersecurity access to key systems?

– How do you prioritize risks?

Seven tiers of disaster recovery Critical Criteria:

Examine Seven tiers of disaster recovery tasks and suggest using storytelling to create more compelling Seven tiers of disaster recovery projects.

– Is there a disaster recovery business continuity Communication plan covering who needs to get what information when?

– Does disaster recovery business continuity analysis isolate the fundamental causes of problems?

Supply chain Critical Criteria:

Canvass Supply chain adoptions and ask questions.

– The pharmaceutical industry is also taking advantage of digital progress. It is using IoT for supply chain security in packaging and tracking of drugs. There are new companies using computer chips in pills for tracking adherence to drug regimens and associated biometrics. Using this as an example, how will we use and protect this sensitive data?

– How is the complex digital supply chain -where multiple downstream providers provide services for each other and data residence and transmission points are increasingly obscure -being dealt with from an audit perspective?

– Are there any easy-to-implement alternatives to disaster recovery business continuity? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– There is a need to determine where value is added in the supply chain what are the expectations of each stakeholder in the supply chain?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to disaster recovery business continuity?

– Does Supply Chain Integration Mediate the Relationships between Product/Process Strategy and Service Performance?

– How do supply chain management systems coordinate planning, production, and logistics with suppliers?

– How can sluggish supply chains be empowered by IoT to make them more transparent and responsive?

– What makes cloud computing well suited for supply chain management applications?

– What are the roles of suppliers and supply chain partners in CRM?

– Do your supply chain relationships tend to be longeror shorter-term?

– What and where are the value changes in the supply chain?

– What is our current position within our supply chain?

– What is TESCM tax efficient supply chain management?

– What does the supply chain do with product data?

– In HW, SW & Services we source from a global supply chain?

System lifecycle Critical Criteria:

Review System lifecycle failures and frame using storytelling to create more compelling System lifecycle projects.

– Are there any disadvantages to implementing disaster recovery business continuity? There might be some that are less obvious?

– Do we monitor the disaster recovery business continuity decisions made and fine tune them as they evolve?

– What are all of our disaster recovery business continuity domains and what do they do?

Systems engineering Critical Criteria:

Coach on Systems engineering tactics and describe which business rules are needed as Systems engineering interface.

– When we try to quantify Systems Engineering in terms of capturing productivity (i.e., size/effort) data to incorporate into a parametric model, what size measure captures the amount of intellectual work performed by the systems engineer?

– What constraints apply, either in the nature and scope of our design effort (time, cost, funding, and other resources) or in the nature (size, cost, weight, etc.) of our solution?

– Regarding the way the system is formed and operates and the scale of interest; e.g., are we interested in complexity at the level of atoms or of cells or of organs?

– What happens if new needs (or more likely new requirements) are identified after the final needs or requirements have been developed?

– What is the plan to align prime contractors systems engineering management plan (semp) with the Program Management office (pmo) sep?

– Is sufficient schedule time allocated to allow for dependencies on commercial off-the-shelf cots product deliveries?

– Once the project is underway, how can you track progress against the plan?

– What is the detailed set of functions and properties of a given interface?

– Is the funding for the project secure, or is only part of it in place?

– Is systems engineering the solution to all of our systems problems?

– What kind of support for requirements management will be needed?

– Why has systems engineering emerged as a distinct discipline?

– How will the system be developed, operated, and maintained?

– How do functions occur between parts of the system?

– Who will use the systems engineering plan (sep)?

– What are the interfaces for a given part?

– Why model-based architectures?

– How confident are we?

– What option is best?

– Where are we today?

Systems thinking Critical Criteria:

Experiment with Systems thinking goals and look at the big picture.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these disaster recovery business continuity processes?

– Using systems thinking effectively requires that we have a spirit of inquiry and keep asking the questions: why is this happening or, more simply, why?

– Have you ever had to sell an idea to your co-workers or group?

– How can systems thinking be used for process improvement?

– Who might be interested in the data you are collecting?

– Does It Fit With Our Culture, Capability And Desires?

– How can we link our efforts to work more efficiently?

– Do you understand the work -and are you improving it?

– How will you know when this project is accomplished?

– In which ways should systems thinking be rethought?

– How does systems thinking relate back to DevOps?

– What Typical Push Backs Should be Considered?

– How might the desired outcomes be measured?

– What are the INPUTS going into the system?

– Can systems purposively learn or coevolve?

– Are there any unintended consequences?

– Why Do Transformation Efforts Fail?

– System Problem or People Problem?

– Do we do Root Cause Analysis?

– What is systems thinking?

U.S. Department of Homeland Security Critical Criteria:

Audit U.S. Department of Homeland Security quality and diversify disclosure of information – dealing with confidential U.S. Department of Homeland Security information.

– Has your company conducted a Cybersecurity evaluation of key assets in concert with the National Cyber Security Division of the U.S. Department of Homeland Security (DHS)?

– What tools and technologies are needed for a custom disaster recovery business continuity project?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the disaster recovery business continuity Self Assessment:

store.theartofservice.com/disaster-recovery-business-continuity-A-Comprehensive-Primer/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

[email protected]

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Business continuity planning External links:

BSI Group External links:

BSI Group America Perks
bsigroup.corporateperks.com

BSI Group – Home | Facebook
www.facebook.com/BritishStandardsInstitution

Help | BSI Group
bsigroup.secure.force.com/training?c=AUT12801THTH&CT=TH&l=TH

BS 25999 External links:

ISO 22301 v BS 25999: what’s the difference? – KRYPSYS
www.krypsys.com/events/iso-22301-v-bs-25999-whats-difference

Backup site External links:

Log in – SRT Product Reset/Backup Site
resetbackupsite.thelifesuite.com

Antique Mall Dealer Login for what-sold (backup site)
www.mall-info.com

British Standards Institution External links:

British Standards Institution Eurocodes – Techstreet
www.techstreet.com/pages/eurocodes?sid=goog

K7766 – BRITISH STANDARDS INSTITUTION – Page 1
www.nsncenter.com/CAGE/K7766

Call tree External links:

[PDF]PPSD 916-372-7200 Contact Center (Call Tree)
www.sco.ca.gov/Files-PPSD/ACD_Call_Tree.pdf

What is call tree? – Definition from WhatIs.com
searchdisasterrecovery.techtarget.com/definition/Call-tree

How to Conduct a Call Tree Test | Career Trend
careertrend.com/how-5819075-conduct-call-tree-test.html

Computer virus External links:

The Computer Virus (2004) – IMDb
www.imdb.com/title/tt1433204

Free computer viruses Essays and Papers – 123HelpMe
www.123helpme.com/search.asp?text=computer+viruses

Computer Viruses – AbeBooks
www.abebooks.com/book-search/title/computer-viruses

Crisis management External links:

Crisis Management Planning | Paradigm Solutions …
www.paradigmsi.com/?white-paper=crisis-management-planning

IS-870.A – Dams Sector: Crisis Management Overview …
emilms.fema.gov/IS0870a

AlertSense – Crisis Management and Collaboration Platform
alertsense.com

Data replication External links:

Data Replication in OceanStore | EECS at UC Berkeley
www2.eecs.berkeley.edu/Pubs/TechRpts/2002/5336.html

Multi-site data replication support for Exchange Server
support.microsoft.com/en-us/help/895847

CiteSeerX — Data Replication for Mobile Computers
citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.50.529

Disaster recovery External links:

Cloud Migration and Disaster Recovery
www.cloudendure.com

South Carolina Disaster Recovery Office
www.scdr.sc.gov

Recovers – Community-Powered Disaster Recovery
recovers.org

Emergency management External links:

Emergency Management Institute – training.fema.gov
training.fema.gov/is

Missouri State Emergency Management Agency
sema.dps.mo.gov

FEMA.gov | Federal Emergency Management Agency
www.fema.gov

Federal Emergency Management Agency External links:

FEMA Federal Emergency Management Agency – Home | Facebook
www.facebook.com/FEMA

Federal Emergency Management Agency Basic Training …
www.doi.gov/recovery/plans/training/FEMA-training

Government Accountability Office External links:

The Fed – U.S. Government Accountability Office (GAO)
www.federalreserve.gov/regreform/reform-audit-gao.htm

31 U.S. Code § 702 – Government Accountability Office | …
www.law.cornell.edu/uscode/text/31/702

Incubation period External links:

Definition of Incubation period – MedicineNet
www.medicinenet.com/script/main/art.asp?articlekey=18956

[PDF]Incubation Period and Duration of Disease Clinical …
www.adph.org/epi/assets/RabiesIncubation15.pdf

Incubation Period – Merriam-Webster
www.merriam-webster.com/dictionary/incubation period

Maximum Tolerable Period of Disruption External links:

Defining Maximum Tolerable Period of Disruption – e, Janco
www.e-janco.com/Maximum-Tolerable-Period-of-Disruption.html

Maximum tolerable period of disruption (MTPD) – …
bcmpedia.org/wiki/Maximum_Tolerable_Period_of_Disruption_(MTPOD)

National Fire Protection Association External links:

National Fire Protection Association Password …
web1.zixmail.net/s/login?b=nfpa

National Fire Protection Association (NFPA) – Home | Facebook
www.facebook.com/theNFPA

National Fire Protection Association Conference & Expo
10times.com/nfpa-security-expo

Natural disasters External links:

Declared Natural Disasters and Emergencies Tax Help
comptroller.texas.gov/taxes/resources/disaster-relief.php

Emergency Wound Care|Natural Disasters and Severe …
www.cdc.gov/disasters/woundcare.html

When the Power Goes Out|Natural Disasters and Severe …
www.cdc.gov/disasters/poweroutage/needtoknow.html

Power outage External links:

Power Outage Map | National Grid
www.nationalgridus.com/RI-Home/Storms-Outages/Outage-Map

Entergy | Power Outage Map
www.entergy.com/storm_center/outages.aspx?banner=view_outages

Report a Power Outage | PGE
cs.portlandgeneral.com/Outage/ReportOutage

Recovery Point Objective External links:

[PDF]RPO (Recovery Point Objective) – ManagementMania
managementmania.com/en/rpo-recovery-point-objective.pdf

Recovery Time Objective External links:

Recovery Time Objective (RTO) Calculator Source Files
www.datto.com/resources/rto-source

What is Recovery Time Objective? Webopedia Definition
www.webopedia.com/TERM/R/Recovery_Time_Objective.html

Risk management External links:

Risk Management Job Titles | Enlighten Jobs
www.enlightenjobs.com/risk-management-job-titles.php

“Billions” Risk Management (TV Episode 2017) – IMDb
www.imdb.com/title/tt5376026

irmi.com – Risk Management | Insurance Education
www.irmi.com

Supply chain External links:

Logistics Supply Chain Management System
lscms2.fema.gov

St. Charles Trading, Inc. | Global Supply Chain Management
www.stcharlestrading.com

Logistics, Supply Chain Management and Order …
www.shipwire.com

System lifecycle External links:

[PDF]Computer System Lifecycle – George Mason University
cs.gmu.edu/~menasce/cs672/slides/cs672-ComputerSystemLifeCycle.pdf

System lifecycle
The system lifecycle in systems engineering is a view of a system or proposed system that addresses all phases of its existence to include system conception, design and development, production and/or construction, distribution, operation, maintenance and support, retirement, phase-out and disposal.

Systems engineering External links:

Systems Engineering | IT Services Company | …
www.syseng.com

Innoslate | PLM and Systems Engineering Tools
www.innoslate.com

Systems Engineering and Operations Research
seor.gmu.edu

Systems thinking External links:

Introduction to Systems Thinking – The Systems Thinker
thesystemsthinker.com/introduction-to-systems-thinking

Dr. Russell Ackoff on Systems Thinking – Pt 1 – YouTube
www.youtube.com/watch?v=IJxWoZJAD8k

Creative Systems Thinking – Home | Facebook
www.facebook.com/CreativeSystemsThinking