Total Quality Management is a technique of managing the future outcomes, and it does consist more features than just ensuring product and service quality, as Total Quality Management is a technique of running people and business processes in order to guarantee customer satisfaction in every phase, to meet these challenges you will need high performing organizations – organizations characterized by flexibility, innovation, knowledge and skill sharing, alignment with organizational objectives, customer focus, and rapid response to changing business needs and requirements of the marketplace, also, basically, quality service involves efforts and activities that are done well, and that meet or exceed customer needs and expectations.
Combines the concept of concurrent engineering and total quality management for an improved product design and manufacturing, your organization that places daily management at the core of its management system will have to be capable of identifying deviation as soon as it occurs and to initiate the problem solving process right away (if necessary, it will also be able to revisit strategy assumptions and expectations), similarly, winning organizations would win or lose based on ability to deliver a quality product, seamlessly and consistently.
Total quality management can be termed as the streamlined, structured and extensive management approach that specifically focuses on the continuous quality improvements of goods and services by employing periodic customer feedback, customers will more likely buy a product and keep buying it when it is a quality product that produces customer satisfaction, loyalty and confidence, thereby, attracting and maintaining customers have long been believed to be of main aspects of activities in every organization.
Currently other facts do aid in sustaining teams, increased used of information technology, the downsizing of layers of management, business process reengineering, and globalization, the quality practices or quality management systems adopted by industries will further evolve due to the changes of quality concepts as time goes by. In this case, quality management is about making organizations perform for their stakeholders – from improving products, services, systems and processes, to making sure that the whole organization is fit and effective.
Provision of high quality services is at the top of the agenda of any form of senior management. And also, studies that relate business ethics to corporate brands are either purely conceptual or have been empirically conducted in relation to the field of products, goods. But also, tqm functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by your organization.
Within your organization there are often several organizations, or branches that have different functions, requirements that support the continual improvement of your organization ability to meet customer needs, similarly, improving internal customer satisfaction will eventually result in a more efficient production process, better service and ultimately lead to more satisfied external customers.
As your organization owner desirous of change, you need to constantly evaluate your processes to meet the demands of the evolving society and your growing customer, operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. As a result, smart goals are used for evaluating employee performance, by setting specific, measurable, action-oriented, realistic and time-based criteria that can be documented and recorded for review.
Managers can use theories and knowledge of organizational behavior to improve management practices for effectively working with and influencing employees to attain organization goals, with increasing market competition, organizations are striving for greater innovation in products and services, singularly, in order to have sustainable improvement in supply chain performance your organization must have the right balance of investments in organization, processes and technology.
Want to check how your Total Quality Management Processes are performing? You don’t know what you don’t know. Find out with our Total Quality Management Self Assessment Toolkit: