Arrange that your organization implements teleconference technology engineering, Unified Communications, and IP audiovisual and videoconferencing based on business requirement needs of the Telehealth Center of Excellence.

More Uses of the Unified Communications Toolkit:

  • Be accountable for operating, managing, processing, provisioning, and troubleshooting enterprise email, Unified Communications, mobile and collaboration services.
  • Warrant that your enterprise develops and implements hardware requirements, dial plan strategies and migration strategies in compliance with existing change control and security processes.
  • Warrant that your planning defines, review, and maintains detailed hardware/software technical standards, especially related to design, installation, configuration, management, and maintenance of telephony systems.
  • Be accountable for shaping current and future products, marketing strategies, and customer centricity ideas through your feedback to sales, marketing, and engineering.
  • Perform engineering functions found in the service design domain and provide escalated support to incident management.
  • Perform activities associated with protection and back of data to ensure backup processes successfully complete on regular basis.
  • Perform infrastructure system management, consulting, and integration functions across multiple Unified Communications and Collaboration platforms.
  • Provide installation and technical support of organization standard VoIP, and Unified Communications hardware and software.
  • Collaborate with information security officers (ISO) to ensure adherence to information security policies, guidelines and standards are met.
  • Support on call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
  • Ensure primary in effectively interacting with the end users, engineers from different teams inside and outside of IT, project managers, and management teams.
  • Supervise: design customer solutions in the areas of Unified Communications, security and threat protection, datacenter, cloud, and business continuity.
  • Promote leadership through collaboration, cooperation, and communication across functions and between alliance/vendor partners to ensure that the team achieves.
  • Secure that your planning participates in creating standardization requirements regarding IP Telephony equipment, environment, connectivity, and access.
  • Make quick, informed, and intelligent decisions/choices based upon priority, business necessity, and bottom line impact.
  • Steer: conduct regular proactive calls and account review meetings; maintain an accurate record of consideration and action items.
  • Be accountable for mastering complexity is a constantly changing and evolving challenge one that only a few people can embrace and thrive upon.
  • Troubleshoot and provide timely resolution of issues related to collaboration systems and associated network equipment.
  • Manage work with external service providers to ensure solutions meet your organizations configuration management policy and procedures.
  • Perform and document periodic inspection results post deployment to ensure expected capabilities are retained and services function as expected.
  • Be accountable for establishing a consistent and progressive strategy and architecture for Unified Communications, exploiting new market opportunities as appropriate.
  • Be accountable for beginning a multi year modernization of its large product portfolio into an API based digital platform while transitioning from on premise to cloud services.
  • Orchestrate: through development opportunities, employee support and activity groups, and other resources, employees can work in an environment where innovation and new ideas are encouraged.
  • Support the customers day to day business as primary supplier of cloud, mobility, security, Unified Communications, and service solutions.
  • Devise: actively contribute to the configuration, layout and performance tuning of the managed network and voice infrastructure.
  • Write highly complex user exits to transition large legacy systems to your organizations Unified Communications standard.
  • Perform incident management on wide variety of issues impacting network and voice infrastructure or that are result of failure in its operation.
  • Formulate: work closely with other technology teams to develop and maintain a reliable, secure and supportable Unified Communications and collaboration ecosystem.
  • Collaborate with product management, finance and operations to streamline demand forecasting and represent the product organization in forecast interlock meetings with sales and operations.
  • Provide technical and business input for IT infrastructure projects related to voice and data networking, and related technologies.

 

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