Collaborate with product management, finance and operations to streamline demand forecasting and represent the product organization in forecast interlock meetings with sales and operations.

More Uses of the Unified Communications and Collaboration Toolkit:

  • Establish that your group maintains up to date awareness of industry developments and best practices in area of specialization.
  • Collaborate with client, vendor, and Implementation Engineers/Architects on assigned projects.
  • Be accountable for establishing a consistent and progressive strategy and architecture for unified communications, exploiting new market opportunities as appropriate.
  • Enable and maintain a high performing Support team using balanced scorecards.
  • Be accountable for shifting the ways clients invest in, integrate, and innovate technology solutions.
  • Confirm your enterprise defines, review, and maintains detailed hardware/software technical standards, especially related to design, installation, configuration, management, and maintenance of telephony systems.
  • Confirm your strategy complies; monitors key system parameters to ensure optimum performance is being maintained.
  • Be accountable for monitoring of network resource utilization, trends, and capacity planning.
  • Drive: conduct and maintain competitive research and knowledge around the Unified Communications and Collaboration market.
  • Govern: effectively prioritize tasks based on urgency, impact, and customer need.
  • Provide update to customers and management on the status of urgent and high profile issues.
  • Be accountable for designing, implementing, and providing security maintenance of highly complex network technology platforms.
  • Translate business customer needs into functional and practical system designs.
  • Make quick, informed, and intelligent decisions/choices based upon priority, business necessity, and bottom line impact.
  • Identify optimization and automation opportunities, develop rollout and upgrade plans.
  • Provide technical thought leadership while interacting closely with clients.
  • Coordinate with technicians and perform installation and migrations of various technology solutions with the network.
  • Steer: network performance monitoring to ensure customer infrastructure availability and reliability.
  • Pilot: fault isolation, troubleshooting, and resolution support for critical customer network and voice issues.
  • Troubleshoot and provide timely resolution of issues related to collaboration systems and associated network equipment.
  • Arrange that your corporation coordinates, tests, and implements applications and technology through projects and initiatives.
  • Be accountable for pricing organization for your organization, working with Finance, Sales and Product Management teams.
  • Warrant that your business performs routine system administration and maintenance on local or remote locations with no impact to the business.
  • Collaborate with information security officers (ISO) to ensure adherence to information security policies, guidelines and standards are met.
  • Guide: implement network security policies and standards; review network security, access control, and data safeguards.
  • Analyze and troubleshoot hardware and software platforms for various communications technologies.
  • Provide technical and business input for IT infrastructure projects related to voice and data networking, and related technologies.
  • Perform infrastructure system management, consulting, and integration functions across multiple Unified Communications and Collaboration platforms.
  • Assure your organization performs troubleshooting with carriers and vendors regarding network hardware and circuit issues.
  • Stay current on the latest trends and provides solutions based on organization methodology and customer expectations.

 

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