Collaborate with product management, finance and operations to streamline demand forecasting and represent the product organization in forecast interlock meetings with sales and operations.

More Uses of the Unified Communications and Collaboration Toolkit:

  • Consult with project teams and clients to create a project execution plan and independently execute to timely completion.
  • Ensure your organization defines, plans and designs innovative enterprise wide collaboration for voice and video solutions to meet business/operation requirements.
  • Collaborate with information security officer (iso) to ensure adherence to information security policies, guidelines and standards are met.
  • Standardize: actively contribute to the configuration, layout and performance tuning of the managed network and voice infrastructure.
  • Organize: conduct and maintain competitive research and knowledge around the Unified Communications and Collaboration market.
  • Ensure your organization defines, reviewS, and maintains detailed hardware/software technical standards, especially related to design, installation, configuration, management, and maintenance of telephony systems.
  • Perform incident management on wide variety of issues impacting network and voice infrastructure or that are result of failure in its operation.
  • Coordinate with technicians and perform installation and migrations of various technology solutions with the network.
  • Stay current on the latest trends and provides solutions based on organization methodology and customer expectations.
  • Provide advanced it engineering and support for Unified Communications and Collaboration systems, especially in the areas of ip telephony, video communications and web conferencing.
  • Perform infrastructure system management, consulting, and integration functions across multiple Unified Communications and Collaboration platforms.
  • Be accountable for establishing a consistent and progressive strategy and architecture for unified communications, exploiting new market opportunities as appropriate.
  • Standardize: enablement, management and support for existing cross tenant tools (office groups, teams video portal, delve, sway, power bi, etc).
  • Make quick, informed, and intelligent decisions/choices based upon priority, business necessity, and bottom line impact.
  • Troubleshoot and provide timely resolution of issues related to collaboration systems and associated network equipment.
  • Provide training and mentor to technical staff for VoIP troubleshooting, configuration and overall of system knowledge.
  • Embrace, sponsor and coach agile ways of working with a view to fully automating the configuration and management of your Microsoft Teams services.
  • Ensure your organization performs routine system administration and maintenance on local or remote locations with no impact to the business.
  • Provide technical and business input for IT infrastructure projects related to voice and data networking, and related technologies.
  • Confirm your organization ensures that all relevant information has been collected related to Cisco systems and correlated; analyze the data where applicable.
  • Be accountable for operating, managing, processing, provisioning, and troubleshooting enterprise email, unified communications, mobile and collaboration services.
  • Ensure your organization also offers business consulting, business process optimization, systems integration, and implementation of Microsoft Unified Communications technologies.
  • Coordinate: international voice and video deployments, from initial; design and planning to implementation and ongoing support.


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