Arrange that your organization executes information system contingency plans that maintain appropriate levels of protection that meet time requirements for minimizing operations impact to customer organization.

More Uses of the Virtual Desktop Infrastructure Toolkit:

  • Provide skill in installing, configuring, modifying, and optimizing performance and problem determination and resolution with servers located in instructional labs.
  • Be accountable for working as a member of an integrated team to deliver a Virtual Desktop Infrastructure (VDI) solution on multiple different mission and training networks.
  • Coordinate with vendors and service providers to maintain software licensing and hardware warranties for all end user devices and printers.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Coordinate with contract management and Government personnel to ensure the problems have been properly defined and the solutions satisfy customer needs.
  • Head: partner with it security on cybersecurity awareness training and promote compliance and participation in the cybersecurity training program.
  • Manage work with the help desk manager to achieve optimal scheduling and Key Performance Indicator levels agreed upon with organization leadership.
  • Supervise: thoroughly understand decision process issues of technology choice, as capacities, response time, data interfacing, client server communication, etc.
  • Formulate: work closely with other members of service operations team, service design and service transition personnel and other it technical and applications staff.
  • Manage user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
  • Organize: review metrics and work with organization leadership to establish key performance indicators for measuring the quality of service offered by the help desk.
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
  • Confirm your organization attracts, develop and retains good people; allows opportunities for self and others to reach full potential; builds and shares knowledge and expertise.
  • Be certain that your organization interfaces with stakeholders from different parts of your organizations to develop scope, technical requirements and execution plans for new projects.
  • Maintain network client configuration baseline/standard and initiating the application of government verified and approved security/problem related service packs and patches.
  • Standardize: implement extensive knowledge on the provision of quality IT services, processes, functions, and other capabilities needed to support software delivery services.
  • Be certain that your organization provides hardware and software support for servers, virtualization infrastructure, Virtual Desktop Infrastructure, and operating system environments.
  • Assure your organization develops, tests, implements, and enforces policies and procedures related to network hardware and software acquisitions, use, support, and security.
  • Ensure you lead projects with overall responsibility for successful initiation, planning, design, execution, monitoring, controlling, status reporting and closure.
  • Evaluate: work closely with the advanced programs project leads and core organization leads in defining, growing, and executing your organizations people and business.
  • Recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiencies to the current environment.
  • Perform systems and configuration management, maintenance and performance monitoring of system logs and activity on all servers and devices.
  • Utilize your expertise to support the selection of integrated hardware and software solutions that meet performance, scalability, reliability, and security needs.
  • Assure your organization provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements.

 

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