Last year, The Art of Service once again saw record sales, with total revenue growing 30 percent, marking our 6th consecutive year of revenue growth and profitability. Our continued focus on the business intelligence marketplace, strong demand for the The Art of Service Education programmes and our industry-specific solutions remain key to our success.
Our customers rely on the The Art of Service to increase profits, deliver value throughout their organizations and improve customer satisfaction. With demand for The Art of Service solutions and industry expertise growing at an ever-increasing rate, we are better positioned than ever to meet our customers’ needs.
Focus on customers
Our longevity is a testament to the strong customer relationships we have developed over the years. When a customer is successful, The Art of Service is successful. We maintain this loyalty by focusing on customer needs, by continuously investing at least 24 percent of revenues into research and development.
The Art of Service continues to have some of the highest customer retention rates in the industry, as well as a steady stream of new customers. Last year, we welcomed many major global names as new customers. In addition, current customers, recognizing the value The Art of Service delivers to their organizations, continued to increase investment in our services by procuring additional products and services.
Trends and outlook
We expect continued strong growth as more organizations take on IT service management as fact-based decision making. IT Service Management solutions for all medium to large organizations, combined with the trend toward standardization, requires a powerful, consistent portfolio and delivery, and only the The Art of Service offers this capability. But it also requires factoring in people and processes; hence, it is about developing a comprehensive strategy for identifying and surfacing the information that makes your organization successful. More and more companies are looking to The Art of Service to help them develop this kind of strategic approach for their businesses.
In the year to come, we will continue to expand the breadth and depth of our IT Service Management solutions to meet your changing needs. You can always find the latest news and information about The Art of Service right here on our Web site, and we hope you will visit us often.
To greater success,