- The Service Strategy Volume—this is the hub of the core; understanding and translating business into IT strategy; recognizing and responding to business catalysts; selecting the best practices based on industry, regulatory environment, firm size, etc.
- The Service Design Volume—IT service and architecture design models to consider, including outsourcing, insourcing, co-sourcing, etc.
- The Service Transition Volume—how to create a transition strategy from service design and put it into the live environment. Topics include change and release management, service models, and checklists for taking designs into production (analogous to a software development lifecycle but for IT services).
- The Service Operation Volume—how to manage services in the live or production environment; day-to-day management issues; how to react to failures; how to develop and monitor metrics of quality; and how to manage the reactive elements and processes.
- The Continual Service Improvement Volume—how to improve service once deployed.
This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…