Information Technology Infrastructure Library (ITIL®) is basically a compilation of the best practices that intends to improve and uphold a particular level of quality computing services in IT. This process consists of skill requirements and organizational structure for IT organization through a very broad procedure. In ITIL®, there are 7 books and each set are divided to different kinds of disciplines.
1. Service Delivery- it discusses about the processes necessary in planning and developing high quality IT services. This is a long term process that is connected with developing and delivery of quality IT service. This includes the following: Capacity Management, IT Financial Management, Availability Management, Service Level Management and IT Continuity Management 2. Service Support- this explains the different processes that are associated in the everyday maintenance and support that is needed in IT services. This includes Release Management, Change Management, Problem Management, Incident Management, Configuration Management and Service Desk. 3. Implement Service Management- This analyzes the issues and tasks that include planning, improving the service management and applying service management. 4. Security Management- it is a detailed process in planning and supervising security level in IT services. 5. Information and Communications Technology (ICT) Infrastructure Management- It deals with the identification of business needs and other procurement procedures. This includes Network Service Management, Systems Management, Computer Installation and acceptance, Operations Management, Management of local processors. 6. The Business Perspective- this gives help and guidance in IT staff to know how they can play a role in contributing business objectives. 7. Application Management- this explains the management of applications in the initial business requirement. It gives emphasis in making sure that IT techniques and projects are aligned with the business. ITIL® methodology is a comprehensive process that will enable IT operations to manage and organize their system and applications. This kind of procedure does not depend solely on a certain technology given by a vendor. This process applies to every feature of IT Infrastructure.