The ITIL® v3 refresh project is expected to begin with the publication
of five new core texts with delivery planned for April 2007. ITIL® V2 remains the core of the work, all the processes remain unchanged. V3 builds on the V2 foundation.
add-on under version 3 has been a focus on the alignment of IT
and ‘the business’ and on the management of IT throughout the complete
lifecycle – from planning to production.
This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…