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Although Siebel is the leader in customer relationship management, there is still a need for Siebel testing. This process allows the business enterprise to ensure that the CRM method they made with Siebel application can really provide the kind of service they are expecting. For Siebel testing process, the business enterprise can choose among the three options—to use a Siebel testing application, hire a Siebel testing specialist, or allow a Siebel testing service do the job.
For a cheaper option, the business enterprise can choose to have a Siebel testing application like the Siebel Test Automation. As the name implies, this application will automatically test the Siebel file. It also offers test automation interfaces which can eliminate the known negative points from the basic to general testing automation technologies. It can also be used to optimize the testing platform. Though helpful as an automatic Siebel testing option, the Siebel Test Automation cannot guarantee better and accurate results compared to other options.
The business enterprise can also choose to hire a professional in the field of Siebel testing—a Siebel testing specialist. This professional will transform the functional requirements in the business’s system specification. He is also expected to define various test plans, execute the testing, evaluate the results, and document the defects found. Hiring a professional may be costly compared to having a software application but the business enterprise can ensure better Siebel testing process.
Meanwhile, the business enterprise can also pay for the service of specialized Siebel testing. There are companies offering their service for this field. This option may be cheaper than hiring a professional and will ensure better result compared to use of software. The only downside is that the privacy of business enterprise’s information might be surpassed.