We know that the Information Technology Infrastructure Library (ITIL®) is a set of best practices for IT. It is a registered trademark of the United Kingdom Office of Government Commerce (or OGC). ITIL® was created by the UK government Central Computer and Telecommunications Agency (or CCTA) back in the 1980s and which is now known as the OGC. Its creation was meant to support the efficient use of IT services and resources which was later updated to what we know as the different ITIL® versions.
The phenomenal worldwide growth and acceptance of ITIL® was indeed remarkable and gave businesses around the world the technology they need. ITIL® is now globally used and fully supported by different independent agencies with training courses including exams and certifications. IT professionals have to undergo additional education and training in certain ITIL® areas of concern to be able to take the examination and thus be awarded with a certification given by either EXIN or ISEB. Both of these providers are globally-recognized and independent ITIL® examination providers.
The IT professional who has undergone the training for the first time can be happy to know that the ITIL® Foundation Certificate awaits him at the end. This certificate is a prerequisite to the ITIL® Practitioner Certificate or to the ITIL® Manager’s Certificate. Being an ITIL® Foundation Certificate recipient means the IT professional understands the terminology used within ITIL® and is knowledgeable of the basic ITIL® Service Support and Service Delivery systems as well as the generic ITIL® philosophy.
ITIL® Practitioner Certificate holder is fully competent in the applications of different processes within the IT Service Management discipline. And the ITIL® Manager’s Certificate is given to those who passed the appropriate exam and have professional experience in the field of management. This person will be entrusted in managing service management areas after certification.
This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…