Download (PPT, 102KB)


store.theartofservice.com/itil.html
Introduction to the Event Management, Access Management and Request Fulfillment Toolkit

Welcome

Welcome

Welcome to the Event Management, Access Management and

Request Fulfillment toolkit.

Within this toolkit you will find lots of useful information, that

will not only help you to update your knowledge and

understanding of these new ITIL version 3 Service Operation

processes but also provide you with practical and useable

materials for use within your working environment.

How it works

Follow the ‘Toolkit Roadmap’ to navigate your way

through the documents within the toolkit. This will direct

you through the relevant stages of Event Management,

Access Management and Request Fulfillment.

Aim of the Toolkit

Provide a detailed over view of Event Management, Access Management and Request Fulfillment from a ITIL Version 3 perspective .

Provide practical and user friendly documents for you to use within your organization.

store.theartofservice.com/itil.html