When is it the right time to implement ITIL?

I have heard this question so many times…. As new participants complete their ITIL® Foundation program they ultimately engage you in the “when is it a good time “conversation. 


Funnily enough the answer that I give is not necessarily the answer they are looking for.. the answer being “It all depends”…


“On what?” is their usual reply… on many things… such as :

How supportive your company/CEO’s are; the size of the company; the people power, or consultant power to implement….

What value does your organization place on service management?


Even if the answers are all negative, it is still possible to implement some aspects of ITIL®, just to make your working life easier…, which of course confuses them more….and so I go on…


Event Management, Supplier management, Request Fulfilment Management are just some of the processes where you could… and I say could… implement in isolation (in part, or full) and see benefits for you and your working environment.



When is the right time?

When you want to make things better!



Till next time Cheers from the ITIL® Australia Team at The Art of Service




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