Your organization is guided by core values that demand the highest level of performance and customer satisfaction which allows you to rise to the top in a most competitive industry.

  • Warrant that your organization complies;
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Adhere to the Privacy Act as it relates to the confidentiality of information received.
  • Make sure that your organization complies; address customer needs from the initial delivery to the scheduling of final pick up of containers.
  • Be accountable for making outbound calls to provide and confirm information regarding scheduled services.
  • Retain policyholder through efficient and effective problem resolution and customer service skills.
  • Ensure you wont need to make a high pressure sales pitch either,no high pressure sales involved.
  • Overcome customer objections and provide the appropriate features, advantages, and benefits of the PODS products and services in order to close the sale.
  • Provide accurate information and solid customer service on every call per established criteria.
  • Collaborate with management teams to stay updated on new products, services and policies.
  • Assure your operation creates an emotional connection with your members by understanding and engaging the member to the fullest to champion for your members best health.
  • Follow procedures to ensure adherence to your organizations risk and compliance policies.
  • Receive inbound sales calls from customers; understand storage needs and recommend an appropriate storage unit.
  • Collaborate with management teams to stay updated on new products, services, and policies.
  • Be certain that your team attends weekly staff and other meetings to consider issues and foster teamwork among department personnel.
  • Be accountable for interacting with recruiters, supervisors, and leadership to identify current staffing needs.
  • Be accountable for understanding business objectives and designing surveys to discover prospective customers preferences.
  • Lead accuracy in processing changes to customer policies based on the information provided.
  • Assure your design recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Be accountable for making sure customers are serviced quickly and accurately, to ensure first call resolution.
  • Identify processes and suggests process improvements while effectively communicating any changes to team.
  • Be accountable for overcoming adversity and adapting to change has prepared you to execute in your dynamic environment.

 

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