Workflow automation allows companies to quickly respond to work process related critical situations. It is essential for managers to get accurate and timely information on matters that may impact on the company’s operation. Workflow automation can answer this need enabling managers to make timely business decisions or adjustments to the process. Workflow automation can also have a significant impact on the customer relations management of a company. Numerous inquiries and feedbacks can be answered quickly by appropriate departments. This will make the company customer-sensitive which could enhance customer satisfaction and loyalty.

The benefits of workflow automation are many. Most companies today are implementing workflow automation as a key mechanism to improve the business process and customer relations. Workflow automation can generate redundant business processes eliminating the need to repeat every business process. This will save time and could greatly improve company productivity. Another key benefit of workflow automation is the identification of critical work processes and tasks that need immediate response. A glitch in a single process can affect the whole operation and it would be best for managers to be alerted on these matters. In this way, timely corrective actions can be implemented immediately. Finally, workflow automation can provide useful sales leads because customer inquiries can be addressed quickly. Having numerous leads and responding quickly to those leads can improve profitability by encouraging more customers to patronize the company. Work flow automation also improves customer relations significantly because feedbacks from customers can be considered to improve the business process.

Any company that is burdened by tons of paper work, work flow processes, repetitive creation and submission of forms will definitely need workflow automation software. Plowing through voluminous documents, sending and forwarding it to other departments or business units can be a very arduous task which can definitely impact on company performance. Doing this manually could affect the speed of the workflow, efficiency of work, and accuracy of the tasks being done. To eliminate these risks, which could negatively affect company productivity, managers and business executives need to automate their workflow through the use of computer assisted business process workflow automation.

Automating the business processes using workflow automation software can do away with the bottlenecks and glitches. The company will benefit from it by increasing the speed of their business process and improving responsiveness to internal problems and customer demands. Through this, less man-hour will be wasted and more work will be done in as little time as possible. This will definitely translate to increasing profit and improving quality of work and product deliveries.

BPM applications and business suite software usually provides a facility for work flow automation. These are comprehensive packages that can cover each step of the business process from process planning and design to workflow and feedback mechanisms creation. There are also workflow automation programs that can stand alone as separate application. Normally, these applications can integrate the process design. An automated workflow then can be created based on the process design, thus making the work of managers a lot easier.

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