You Tube ITIL : I was very uneducated in the ways of ITIL until someone recommended this book to me. I knew ITIL was starting to be thrown around in the office so I thought I should look into it. This book was a great resource and took me cradle to grave in my studies. I highly recommend it for anyone looking to get ITIL certified!
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With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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