June 7, 2010

ITIL V3 Lifecycle – Service Design

The ITIL® v3 Intermediate Lifecycle program: Service Design, is a 4 day program leading to the examination for the EXIN ITIL® v3 Intermediate Lifecycle certificate: Service Design. The program is aimed at professionals who will participate in managing the operations of Service Design processes, including:

  • Service Level Management
  • Service Catalogue Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management

Program Objectives :

  • Provides participants with skills regarding the ongoing management and optimization of Service Design processes.
  • Explain & discuss the ITIL® framework, focusing on the strategies and challenges of implementation.
  • Develop presentation skills and an ability to think laterally as an IT Service Manager.
  • Prepare participants for the Service Design exam.

Who should attend? :

  • IT Consultants
  • Service Managers
  • Service & System Architects
  • Business Relationship Managers
  • Service Level Managers
  • Business Analysts

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