duplication

ITIL Service Level Agreement Structure

There are a number of ways in which SLAs can be structured. The important factors to consider when choosing the SLA structure are: Will the SLA structure allow flexibility in the levels of service to be delivered for various customers? Will the SLA structure require much duplication of effort? Who will sign the SLAs? Three [...]

Tagged as: Corporate, corporate security, customer, customer level, department, duplication, entire organization, example, Figure, generic issues, ITIL, large organization, level structure, organization, security baseline, security measures, security requirements, Service, SLA, specific service

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duplication

ITIL Service Level Agreement Structure

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Up Close And Personal With Ivanka 29 November 2011

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