The ITIL® v3 Intermediate Lifecycle program: Service Strategy, is a 4 day program leading to the examination for the EXIN ITIL® v3 Intermediate Lifecycle certificate: Service Strategy. The program is aimed at professionals who will participate in managing, organizing and optimizing the operations of Service Strategy processes, including:

  • Financial Management
  • Service Portfolio Management
  • Demand Management

Program objectives :

  • Provides participants with skills regarding the ongoing management and optimization of Service Strategy processes.
  • Explain & discuss ITIL® framework, focusing on the strategies and challenges of implementation.
  • Develop presentation skills and an ability to think laterally as an IT Service Manager.
  • Prepare participants for the Service Strategy exam.

Who should attend?:

  • IT Consultants
  • Service Managers
  • CIOs
  • Portfolio Managers
  • Senior IT Managers
  • IT Finanical Managers/Officers.