Customer service toolkit
8 courses in the catalogue teach this, and the module each one covers it in is named below. Every course carries twelve modules and 144 chapters, plus the implementation playbook and the downloadable toolkit.
Courses that teach this
Implementation-Focused Customer-Centric Operating Models for Mid-Market Operations
Covers: ... B2B service delivery Toolkit: Operational maturity assessment Module integration exercise Customer Journey Mapping for ...
See the full module listPragmatic Customer-Centric Operating Models for High-Growth Organizations
Covers: ... Unifying customer data across regions Case study: Automating handoff workflows Toolkit: Integration checklist Toolkit ...
See the full module listModern Customer-Centric Operating Models for Mid-Market Operations
Covers: ... Scaling support 3x Toolkit: Support load simulator First-contact resolution tactics Customer self-service ...
See the full module listStrategic Customer-Centric Operating Models for Cross-Functional Programs
Covers: ... tracking for customer outcomes Toolkit: Resource tradeoff analyzer Case study: Shared services transformation Managing ...
See the full module listRisk-Managed Customer-Centric Operating Models for Mid-Market Operations
Covers: ... Toolkit: Operating model blueprint Worked example: Service delivery redesign Scaling thresholds Adaptation planning Customer ...
See the full module listMid-Market Customer-Centric Operating Models for Established Enterprises
Covers: ... Financial services provider Toolkit: Journey-to-flow matrix Versioning customer maps Common pitfalls Designing ...
See the full module listPragmatic Customer-Centric Operating Models for Risk-Adverse Boards
Covers: ... customer workflows Balancing centralization and autonomy Toolkit: Operating model canvas Worked example: Education service ...
See the full module listAdvanced Implementation of Risk-Managed Customer-Centric Operating Models
Covers: ... indicators Dynamic risk reporting Toolkit: Risk integration checklist Customer Journey Resilience Design journeys that ...
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