ITIL service desk
8 courses in the catalogue teach this, and the module each one covers it in is named below. Every course carries twelve modules and 144 chapters, plus the implementation playbook and the downloadable toolkit.
Courses that teach this
OPS5763 Mastering ITIL Incident Resolution for Service Desk Analysts
Covers: ... The changing priority in service desk audits post-the current cycle When fast resolution ...
See the full module listMastering ITIL Foundation: Implementation-Grade Mastery
Covers: ... coverage Continuous service desk improvement Risk and Compliance in ITIL Align service management with ...
See the full module listITIL® Implementation Mastery: Operational Excellence for Technology Leaders
Covers: ... Service desk resolution time Module integration checkpoint Process Integration Frameworks Aligning ITIL® with complementary ...
See the full module listAdvanced ITIL Implementation: From Foundation to Operational Excellence
Covers: ... Understanding service value in modern organizations Mapping ITIL to current operational challenges Translating principles ...
See the full module listAdvanced Service Operation Leadership: From ITIL Foundation to Implementation Excellence
Covers: ... Service desk operating models Agent skill development Knowledge management integration Customer satisfaction measurement Call ...
See the full module listITIL Implementation Mastery: From Foundation to Operational Excellence
Covers: ... RACI matrix application in ITIL Service owner role definition Process owner accountability models Cross ...
See the full module listAdvanced ITIL OSA Implementation: Operational Excellence at Scale
Covers: ... standards Service Desk Transformation Building scalable and intelligent service operations Service desk maturity model ...
See the full module listAdvanced ITIL Implementation: From Framework to Operational Excellence
Covers: From ITIL Knowledge to Operational Leadership Transitioning beyond intermediate learning into active service management ...
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