Service delivery framework examples
8 courses in the catalogue teach this, and the module each one covers it in is named below. Every course carries twelve modules and 144 chapters, plus the implementation playbook and the downloadable toolkit.
Courses that teach this
Sources and specific examples on hand when peers push back
Covers: ... service delivery precedents and auditor insights. Justifying SLA definitions Sourcing incident response examples Documenting ...
See the full module listDefensible ISO 20000 Service Design with Specific Examples and Sources on Hand
Covers: ... and outputs, backed by implementation examples. Service delivery logic Relationship management design Budgeting process ...
See the full module listOPS9345 Mastering ISO 20000 for Technology Delivery Managers
Covers: ... service management with Agile delivery cycles Key differences between ISO 20000 and ITIL frameworks ...
See the full module listOPS1055 Mastering ISO 20000 for Consulting Delivery Managers
Covers: ... Mapping ISO 20000 clauses to common the firm delivery phases How service lifecycle management ...
See the full module listScalable Cross-Functional Program Management for Public-Sector Programs
Covers: ... service delivery improvement Case example: compliance program outcomes Case example: equity impact assessment Module ...
See the full module listMid-Market Shared-Services Maturity for Public-Sector Programs
Covers: ... service delivery and retention. Defining core shared-service roles Designing career ladders for service ...
See the full module listAudit-Tested Customer-Centric Operating Models for Public-Sector Programs
Covers: ... Challenges in inter-agency service delivery Data sharing agreements and frameworks Common data models ...
See the full module listImplementation-Focused Operational Excellence for Public-Sector Programs
Covers: ... impact Case example: shifting to digital-first service delivery Scalable Delivery Models Design programs ...
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