Australia Life Insurance Code of Practice (CALI Life Code)
What is Australia Life Insurance Code of Practice (CALI Life Code)?
The Australian life insurance industry's conduct code: product design and medical definition reviews, honest advertising and documented sales rules, plain-language documents and notices, proportionate underwriting with mental health, genetic and HIV safeguards, claims decided in two or six months with controlled interviews and surveillance, support for vulnerable and hardship-affected customers, thirty-day complaint responses, and compliance reporting and significant breach notification to the Life Code Compliance Committee. It comprises 67 controls organised across 8 domains, and applies in Australia.
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What is Australia Life Insurance Code of Practice (CALI Life Code)?
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