TelecommunicationsAustralia
Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018
What is Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018?
The ACMA standard that prescribes how Australian telecommunications providers handle consumer complaints: an executive-approved, accessible complaints process, acknowledgement and resolution time limits, escalation and TIO rights, a separate network outage complaints regime added in 2025, quarterly analysis, two-year records, and reasonable assistance duties on wholesale providers and carriers. It comprises 33 controls organised across 7 domains, and applies in Australia.
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Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 vs ISO 27001:2022View comparison →Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 vs SOC 2View comparison →Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 vs NIST CSF 2.0View comparison →Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 vs GDPRView comparison →Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 vs HIPAAView comparison →Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 vs PCI DSS 4.0View comparison →
What Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 means in your sector
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What Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 means for your job
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Questions people ask about Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018
What is Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018?
The ACMA standard that prescribes how Australian telecommunications providers handle consumer complaints: an executive-approved, accessible complaints process, acknowledgement and resolution time limits, escalation and TIO rights, a separate network outage complaints regime added in 2025, quarterly analysis, two-year records, and reasonable assistance duties on wholesale providers and carriers.
How many controls does Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 have?
Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 contains 33 controls organized across 7 domains.
Where does Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 apply?
Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 applies in Australia. Organizations operating in or serving customers in this jurisdiction should check whether its requirements reach them.
Which version of Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 is covered here?
This page covers Compilation No. 5 (F2026C00008), as in force 1 January 2026, including amendments up to Amendment 2025 (No. 2) F2025L00921.
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Written and maintained by Gerard Blokdyk, The Art of Service.Last updated .