Australia Telecommunications (Financial Hardship) Industry Standard 2024
What is Australia Telecommunications (Financial Hardship) Industry Standard 2024?
The ACMA standard that obliges Australian telecommunications providers to help residential, small business and not-for-profit customers in financial hardship: a published payment assistance policy, early identification, evidence-light assessment within five business days, at least six tailored options, written arrangements, no charges, and a bar on disconnection and debt sale while a customer is protected. It comprises 25 controls organised across 5 domains, and applies in Australia.
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