UK FCA Consumer Duty (Principle 12 and PRIN 2A)
What is UK FCA Consumer Duty (Principle 12 and PRIN 2A)?
The FCA's Consumer Duty as set out in Principle 12 and PRIN 2A: the duty to act to deliver good outcomes for retail customers across the distribution chain, the cross-cutting obligations (good faith, avoiding foreseeable harm, enabling and supporting financial objectives, rectifying harm), manufacturer product approval and review and distributor arrangements, fair value assessments and their regular review, communications that support understanding and are tested and monitored, customer support without unreasonable barriers, and the governance, annual board report, outcome monitoring, FCA notification, redress and product book provisions. It comprises 23 controls organised across 6 domains, and applies in the United Kingdom.
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