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Acceptable Use

What is Acceptable Use?

The agreed-upon rules governing how users may utilize an organization's IT resources, including internet, email, and software.

Governance

Each of these is named in at least one of the same controls as acceptable use. The number is how many controls name both.

What the standards actually require on acceptable use

Requirements naming acceptable use across 6 standards, quoted from the control text.

ISO 27002:20223 controls

Rules on how information and other associated assets may acceptably be used, together with procedures for handling them, are to be identified, written down and put into practice.

iso-27002-2022::5.10 · Acceptable use of information and other associated assets →
PCI DSS 4.03 controls

Security awareness training must include awareness of acceptable use of end-user technologies consistent with the policies required under Requirement 12.2.1.

12.6.3.2 · 12.6.3.2 Awareness training covers acceptable use of end-user technologies →
C5 (Germany)2 controls

Document, communicate and issue acceptable use and safe handling instructions spanning approval for acquisition through disposal, classification and labelling, secure configuration, software versions and patching, unsupported software, installation restriction...

C5-AM-02 · Acceptable Use and Safe Handling of Assets Policy →

Ensure the agency's ICT acceptable use policy and guidance comply with Standard B: Acceptable Use (section 6).

nsw-ai-operational-policy-2026::4.4 · 4.4 Align the ICT acceptable use policy with Standard B →

All staff and service providers comply with the information security and acceptable-use policies that apply to them.

rbi-cybersecurity-framework-for-banks::42 · Para 42: staff and service providers comply with security and acceptable-use policies →

Questions people ask about acceptable use

What is Acceptable Use?
The agreed-upon rules governing how users may utilize an organization's IT resources, including internet, email, and software.
Why is Acceptable Use important for compliance?
Acceptable Use is a key concept in Governance. Understanding acceptable use helps organizations meet regulatory requirements, reduce risk, and demonstrate due diligence during audits. Our compliance platform maps 1,016 frameworks with 316K cross-framework control mappings.
Which compliance frameworks address Acceptable Use?
Acceptable Use appears in the requirement text of New Zealand Information Security Manual (NZISM), ISO 27002:2022, PCI DSS 4.0, C5 (Germany), NSW AI Operational Policy (2026). Across these standards we have identified 16 controls that name it directly, each linked to the control text on the compliance platform.
Where can I learn more about Acceptable Use?
Explore our compliance framework pages to see how acceptable use applies across different standards and regulations. Our implementation guides provide step-by-step guidance, and the compliance platform offers AI-powered analysis of how this concept maps across 1,016 frameworks.

See how Acceptable Use applies across compliance frameworks

Our platform maps 1,016 frameworks with 316K cross-framework control mappings. Explore how this concept is addressed across standards.

Written and maintained by Gerard Blokdyk, The Art of Service.