Complaint Handling
What is Complaint Handling?
Processes for receiving, investigating, and resolving complaints from data subjects about the handling of their personal information.
Terms that appear alongside complaint handling
Each of these is named in at least one of the same controls as complaint handling. The number is how many controls name both.
- gdpr 6 shared controls
- compliance 6 shared controls
- data protection 5 shared controls
- audit 5 shared controls
- breach notification 4 shared controls
- cybersecurity 4 shared controls
- consent 4 shared controls
- certification 4 shared controls
Frameworks that govern complaint handling
What the standards actually require on complaint handling
Requirements naming complaint handling across 6 standards, quoted from the control text.
Organisation has processes for receiving and addressing privacy-related inquiries and complaints from data subjects.
PMF-ME.2 · Complaint Handling →The applicant has procedures to receive, investigate and respond to privacy-related complaints.
CBPR-PR-41 · Complaint handling procedures →The provider must (a) acknowledge and transparently manage all complaints and feedback, and (b) use complaints and feedback to contribute to the continuous improvement of funded aged care services (see also ss 147 and 165 of the Act).
ACQS25-2.11 · 15-15(11) Transparent complaint handling that feeds improvement →The franchise agreement must include a complaint handling procedure with the same effect as the Code's procedure. A complainant gives written notice of the dispute, the outcome wanted and the action proposed; the parties must try to agree;
australia-franchising-code-of-conduct-franchising-regulations-2024::s69-74 · ss 69 to 74 Provide a complaint handling procedure and engage in dispute resolution →The organisation has a complaint handling policy children can use, stating the roles of leaders, staff and volunteers, how different kinds of complaints and breaches of policy or the Code of Conduct are handled, and the duties to act and report.
australia-national-principles-for-child-safe-organisations-2019::p6-6.1 · 6.1 Accessible, child-focused complaint handling policy →Handling of complaints and reports (including via the Spam Reporting Centre) as part of the CRTC enforcement regime and a documented compliance program.
CASL-19 · Complaint Handling →Questions people ask about complaint handling
What is Complaint Handling?
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See how Complaint Handling applies across compliance frameworks
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