Complaint Handling
What is Complaint Handling?
Processes for receiving, investigating, and resolving complaints from data subjects about the handling of their personal information.
Terms that appear alongside complaint handling
Each of these is named in at least one of the same controls as complaint handling. The number is how many controls name both.
- gdpr 6 shared controls
- compliance 6 shared controls
- data protection 5 shared controls
- audit 5 shared controls
- breach notification 4 shared controls
- cybersecurity 4 shared controls
- consent 4 shared controls
- certification 4 shared controls
Frameworks that govern complaint handling
What the standards actually require on complaint handling
Requirements naming complaint handling across 6 standards, quoted from the control text.
Organisation has processes for receiving and addressing privacy-related inquiries and complaints from data subjects.
PMF-ME.2 · Complaint Handling →The applicant has procedures to receive, investigate and respond to privacy-related complaints.
CBPR-PR-41 · Complaint handling procedures →Provide a channel for subscribers to lodge personal data complaints and respond within reasonable time.
SD134-16 · Complaint Handling →Handling of complaints and reports (including via the Spam Reporting Centre) as part of the CRTC enforcement regime and a documented compliance program.
CASL-19 · Complaint Handling →Provide mechanisms for handling complaints about infringements of the code by adherents.
RDCOC-COM-01 · Complaint Handling →Online platforms shall provide recipients (and notifiers) access, for at least six months following a moderation decision, to an effective internal complaint-handling system allowing electronic and free-of-charge lodging of complaints, with decisions taken und...
DSA-Art.20 · Internal complaint-handling system →Questions people ask about complaint handling
What is Complaint Handling?
Why is Complaint Handling important for compliance?
Which compliance frameworks address Complaint Handling?
Where can I learn more about Complaint Handling?
See how Complaint Handling applies across compliance frameworks
Our platform maps 686 frameworks with 311K cross-framework control mappings. Explore how this concept is addressed across standards.