Crisis Communication
What is Crisis Communication?
The processes and protocols for communicating with internal and external stakeholders during a crisis to manage information flow and maintain trust.
Terms that appear alongside crisis communication
Each of these is named in at least one of the same controls as crisis communication. The number is how many controls name both.
- resilience 3 shared controls
- disruption 2 shared controls
- disaster recovery 2 shared controls
- iso 22301 2 shared controls
- business continuity 2 shared controls
- incident response 2 shared controls
- cyber incident 2 shared controls
- nist 2 shared controls
Frameworks that govern crisis communication
What the standards actually require on crisis communication
Requirements naming crisis communication across 6 standards, quoted from the control text.
Institutions shall implement crisis communication measures ensuring timely communication to internal and external stakeholders and authorities in the event of a major disruption.
EBA-GL-3.7.5 · Crisis communications →In a disruption or emergency and during BCP implementation, undertakings should have effective crisis communication measures so all relevant internal and external stakeholders, including supervisory authorities (where required) and relevant service providers,...
EIOPA-ICTSG-GL.24 · Crisis communications →Establish a crisis communications capability that addresses internal employees, external stakeholders, regulators, and the public.
NFPA1600-09 · Crisis Communications →Financial entities shall have crisis communication plans enabling responsible disclosure of major ICT-related incidents or vulnerabilities to clients, counterparts and the public as appropriate, and designate communication policies for internal staff and exter...
DORA-Art.14 · Communication →HBNR compliance program implementation roadmap. ORGANIZATIONAL ROLES: (a) PRIVACY COUNSEL or CHIEF PRIVACY OFFICER - HBNR + state-law + HIPAA + GDPR + multi-regime coordination;
HBNR-Implementation-Roadmap-Org · HBNR Compliance Program Implementation - Organizational Roles, Detection, Incident Response, Records →Project + Programme + Third Party + Resilience + Assurance operationalise risk management in specific contexts. (1) Project + Programme Risk Management: systematic application of risk management to projects + programmes per Association for Project Management (...
IRM-Project-Programme-ThirdParty-SupplyChain-Resilience-BCP-Crisis-AssuranceMapping-3LoD · IRM Project + Programme Risk + Third Party + Supply Chain Risk + Operational Resilience + BCP + Crisis Management + Assurance Mapping + Three Lines of Defence →Questions people ask about crisis communication
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