Crisis Communication
What is Crisis Communication?
The processes and protocols for communicating with internal and external stakeholders during a crisis to manage information flow and maintain trust.
Terms that appear alongside crisis communication
Each of these is named in at least one of the same controls as crisis communication. The number is how many controls name both.
- resilience 3 shared controls
- disruption 2 shared controls
- disaster recovery 2 shared controls
- iso 22301 2 shared controls
- business continuity 2 shared controls
- incident response 2 shared controls
- cyber incident 2 shared controls
- nist 2 shared controls
Frameworks that govern crisis communication
What the standards actually require on crisis communication
Requirements naming crisis communication across 6 standards, quoted from the control text.
Communicating effectively is a key part of successful crisis management and a necessary part of any response; it spans internal and external communication, designed and developed to support the crisis management function.
iso-22361-2022::8.1 · General (crisis communication) →The information for preparing plans for emergency operations and response, crisis communications, continuity and recovery is required to come from three assessments: of risk, of business impact (the BIA) and of resource needs.
nfpa-1600-standard-on-continuity-emergency-and-crisis-management::5.1.4 · 5.1.4 Risk assessment, BIA and resource needs assessment informing response, crisis communications, continuity and recovery plans →The organization should plan on-site communications for warning of imminent threat, emergency actions and departures from the plan, and off-site communications with agencies, policymakers, media and families.
ansi-asis-wvpi-aa-2020-workplace-violence-and-active-assailant::A.3.1.1 · A.3.1.1 Activate crisis communications →In a disruption or emergency and during BCP implementation, undertakings should have effective crisis communication measures so all relevant internal and external stakeholders, including supervisory authorities (where required) and relevant service providers,...
EIOPA-ICTSG-GL.24 · Crisis communications →The bank ensures its crisis communication plan works by periodic drills with stakeholders including customers and service providers.
rbi-cybersecurity-framework-for-banks::190 · Para 190: crisis communication tested through drills with customers and providers →Within their ICT risk management framework, entities keep crisis communication plans to disclose responsibly, at a minimum, major ICT-related incidents and any vulnerabilities to clients, counterparts and, where appropriate, the public;
DORA-Art.14 · Communication →Questions people ask about crisis communication
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