Escalation Procedure
What is Escalation Procedure?
A defined process for elevating issues, incidents, or decisions to higher levels of authority when they exceed current handling capability.
Frameworks that govern escalation procedure
What the standards actually require on escalation procedure
Requirements naming escalation procedure across 6 standards, quoted from the control text.
Deviations are dealt with by looking into and fixing the availability, performance and capacity problems that have been found: vendors' product manuals are used to set suitable performance and availability levels for peak workloads and processing;
cobit-2019::BAI04.05 · BAI04.05 Investigate and address availability, performance and capacity issues →Define the roles and responsibilities and assign the resources for transition: set up the team; set up a transfer management committee with its meeting frequency;
iso-37500-2014::8.2 · Establish transition project team →A risk management approach is agreed for testing on live production systems, including controls, escalation procedures and a risk management plan to prevent and contain unintended impact.
TIBER-1.5 · Risk management for live testing →Exercise and test plans state objectives, expectations, scenarios, assumptions and constraints, metrics for success, roles for participants, support staff and observers, a consolidated schedule, decision makers and succession, locations, escalation procedures...
ffiec-it-examination-handbook::BCM-VII.E · VII.E Exercise and Test Plans (Business Continuity Management) →HKMA TM-G-1 Cyber + Audit + Outsourcing + Cloud. (1) SECURITY MONITORING AND SIEM (TM-G-1.7.1) - SIEM + SOC + 24x7 monitoring + log management + correlation + use cases + alert handling + escalation + UEBA + behavior analytics + SOAR automation + threat detect...
HKMA-TMG1-Cyber-Monitoring-Threat-Intel-IR-Audit-Outsource-Cloud · TM-G-1 Security Monitoring + SIEM + Threat Intel + Cyber IR + Audit + Outsourcing + Cloud Computing Risk →If a result falls inside an established critical decision limit, the user or another authorized person shall be told as soon as is clinically relevant.
iso-15189-2022-medical-laboratories-requirements-for-quality-and-competence::7.4.1.3 · 7.4.1.3 Critical result reports →Questions people ask about escalation procedure
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