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Incident Communication

What is Incident Communication?

The structured process of informing stakeholders, regulators, affected parties, and the public about security incidents according to defined protocols.

Information Security

Each of these is named in at least one of the same controls as incident communication. The number is how many controls name both.

What the standards actually require on incident communication

Requirements naming incident communication across 5 standards, quoted from the control text.

Incident communication. Article 31 requires AI agents to communicate serious security incidents to the competent authority, including risks to life, safety, critical infrastructure or fundamental rights.

BRAI-A31 · Communication of serious security incidents

HKMA C-RAF Domain 5 RESPONSE AND RECOVERY + Domain 6 SITUATIONAL AWARENESS. DOMAIN 5 RESPONSE AND RECOVERY (3 sub-areas): (1) INCIDENT RESPONSE PLANNING - documented IR plan + playbooks + runbooks + RACI + escalation criteria + decision trees + communication p...

HKMA-CRAF-Domain5-6-Response-Recovery-SitAwareness · HKMA C-RAF Domain 5 (Response and Recovery) + Domain 6 (Situational Awareness) - Incident Response, Recovery, Threat Landscape, Information Sharing
HKMA TM-G-11 control

HKMA TM-G-1 Cyber + Audit + Outsourcing + Cloud. (1) SECURITY MONITORING AND SIEM (TM-G-1.7.1) - SIEM + SOC + 24x7 monitoring + log management + correlation + use cases + alert handling + escalation + UEBA + behavior analytics + SOAR automation + threat detect...

HKMA-TMG1-Cyber-Monitoring-Threat-Intel-IR-Audit-Outsource-Cloud · TM-G-1 Security Monitoring + SIEM + Threat Intel + Cyber IR + Audit + Outsourcing + Cloud Computing Risk

UR E26 Goals 4 (Respond) + 5 (Recover) require incident response + recovery capabilities. Incident Response Plan (IRP) covers: detection triggers + classification (safety-impact + business-impact);

IACS-UR-E26-Respond-Recover-IncidentResponse-Recovery-Backup-Lessons · IACS UR E26 Respond + Recover Goals - Incident Response + Communication + Recovery + Backup + Lessons Learned

Maintain API performance per Operational Guidelines including 99.5% minimum availability + p95 latency under 1.5 seconds + p99 latency under 3 seconds + throughput targets per tier + reporting of all API operations metrics monthly to CBN.

NGOB-4 · API Performance, Availability, and Service Level

Questions people ask about incident communication

What is Incident Communication?
The structured process of informing stakeholders, regulators, affected parties, and the public about security incidents according to defined protocols.
Why is Incident Communication important for compliance?
Incident Communication is a key concept in Information Security. Understanding incident communication helps organizations meet regulatory requirements, reduce risk, and demonstrate due diligence during audits. Our compliance platform maps 686 frameworks with 311K cross-framework control mappings.
Which compliance frameworks address Incident Communication?
Incident Communication appears in the requirement text of Brazil AI Framework, HKMA Cyber Resilience Assessment Framework (C-RAF), HKMA TM-G-1, IACS Unified Requirements E26/E27 - Cyber Resilience of Ships and On-Board Systems, Nigeria Open Banking Regulatory Framework (CBN, 2023). Across these standards we have identified 5 controls that name it directly, each linked to the control text on the compliance platform.
Where can I learn more about Incident Communication?
Explore our compliance framework pages to see how incident communication applies across different standards and regulations. Our implementation guides provide step-by-step guidance, and the compliance platform offers AI-powered analysis of how this concept maps across 686 frameworks.

See how Incident Communication applies across compliance frameworks

Our platform maps 686 frameworks with 311K cross-framework control mappings. Explore how this concept is addressed across standards.

Written and maintained by Gerard Blokdyk, The Art of Service.