Incident Management
What is Incident Management?
The process for detecting, reporting, assessing, responding to, and learning from incidents in a systematic and coordinated manner.
Terms that appear alongside incident management
Each of these is named in at least one of the same controls as incident management. The number is how many controls name both.
- security incident 28 shared controls
- incident response 27 shared controls
- lessons learned 14 shared controls
- cybersecurity 14 shared controls
- regulatory reporting 10 shared controls
- compliance 10 shared controls
- information security 10 shared controls
- business continuity 10 shared controls
Frameworks that govern incident management
What the standards actually require on incident management
Requirements naming incident management across 6 standards, quoted from the control text.
Describes the incident management process from detection through assessment, response, and recovery.
ISO-22320-5.2 · Incident management process →FIRST CSIRT Services Framework v2.1 Service Area 2 - Information Security Incident Management (ISIM). SCOPE: end-to-end management of confirmed incidents from intake through closure + lessons learned.
FIRST-CSIRTF-SA2-ISIM · Service Area 2 - Information Security Incident Management (Intake, Analysis, Containment, Recovery, Coordination, Crisis) →A cyber security incident management policy, and associated cyber security incident response plan, is developed, implemented and maintained.
ISM-0576 · A cyber security incident management policy, and associated cyber security incident respon →IT Incident Management. An incident management process must be in place to restore normal IT service following an unexpected disruption, with minimal impact to business operations (para 35).
BMA-11 · Information Technology Incident Management →Document, communicate and provide an incident response policy with technical and organisational safeguards for fast and proper handling, defining classification, prioritisation and escalation rules, interfaces to incident and continuity management, a standing...
C5-SIM-01 · Policy for security incident management →Keep an approved governing document covering how security incidents are managed, how electronic discovery is handled and how forensics is performed in cloud environments, and review it at least yearly.
CCM-SEF-01 · Security Incident Management Policy and Procedures →Questions people ask about incident management
What is Incident Management?
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