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ISO 20000

What is ISO 20000?

The international standard for IT service management systems, specifying requirements for establishing, implementing, and improving IT service delivery.

Compliance and Regulatory

Frameworks that govern iso 20000

ISO 27001:2022View framework →NIST Cybersecurity Framework 2.0View framework →NIST SP 800-53 Rev 5View framework →

What the standards actually require on iso 20000

Requirements naming iso 20000 across 3 standards, quoted from the control text.

ISO 20000-119 controls

Problem management. Control from ISO 20000-1 framework, domain: ISO 20000-1: Service Operation.

ISO20000-12 · Problem management →
ISMAP (Japan)1 control

ISMAP Cloud Operations covers the day-to-day security operations of cloud services. (1) Cloud Security Monitoring and Logging: 24x7 Security Operations Center (SOC) + SIEM Security Information and Event Management (Splunk + Microsoft Sentinel + IBM QRadar + Su...

ISMAP-CloudOperations-Monitoring-Logging-IncidentResponse-NISC-Reporting-Vulnerability-Change-SLA · ISMAP Cloud Operations - Security Monitoring + SIEM + Logging + Incident Response + NISC Reporting + Vulnerability Management + Penetration Testing + Change Management + SLA Management →
Lloyd's Minimum Standards - Cyber Security1 control

Lloyds MS11.6 Secure Configuration and Change Management - configuration baselines aligned with industry benchmarks (CIS Critical Security Controls v8 + CIS Benchmarks for Windows + Linux + cloud + container + DISA STIGs where applicable) + Infrastructure-as-C...

LLOYDS-MS11-Secure-Configuration-Change-Management-Network-Segmentation-Perimeter-Defence-MS11-6-15 · Lloyds MS11 Secure Configuration + Change + Network Segmentation + Perimeter + MS11.6-15 →

Questions people ask about iso 20000

What is ISO 20000?
The international standard for IT service management systems, specifying requirements for establishing, implementing, and improving IT service delivery.
Why is ISO 20000 important for compliance?
ISO 20000 is a key concept in Compliance and Regulatory. Understanding iso 20000 helps organizations meet regulatory requirements, reduce risk, and demonstrate due diligence during audits. Our compliance platform maps 686 frameworks with 311K cross-framework control mappings.
Which compliance frameworks address ISO 20000?
ISO 20000 appears in the requirement text of ISO 20000-1, ISMAP (Japan), Lloyd's Minimum Standards - Cyber Security. Across these standards we have identified 21 controls that name it directly, each linked to the control text on the compliance platform.
Where can I learn more about ISO 20000?
Explore our compliance framework pages to see how iso 20000 applies across different standards and regulations. Our implementation guides provide step-by-step guidance, and the compliance platform offers AI-powered analysis of how this concept maps across 686 frameworks.

See how ISO 20000 applies across compliance frameworks

Our platform maps 686 frameworks with 311K cross-framework control mappings. Explore how this concept is addressed across standards.

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Written and maintained by Gerard Blokdyk, The Art of Service.