Issue Management
What is Issue Management?
The process of identifying, tracking, escalating, and resolving compliance issues, audit findings, and risk events to ensure timely remediation.
Frameworks that govern issue management
What the standards actually require on issue management
Requirements naming issue management across 4 standards, quoted from the control text.
Establish the process by which data issues (quality, conflicts over definitions, security, compliance, ownership) are logged, escalated through the governance bodies and resolved, with an issue log and resolution records.
dama-dmbok2-data-management-body-of-knowledge-2nd-edition::DG.2.10 · DG.2.10 Engage in issue management →Track supplier performance against security and C-SCRM obligations and manage issues to closure with documented escalation paths.
SCRM-SUP-3 · Supplier Performance and Issue Management →Approved policy, standards and procedures for managing data quality issues apply consistently on-premises and in the cloud; issue reporting is integrated across environments; every issue is linked to the specific data asset and its catalog metadata;
edm-council-cdmc-cloud-data-management-capability-framework::5.2.4 · 5.2.4 Data Quality Issues are managed →The data management program itself is governed: self-governance of program management, funding oversight, issue management and cross-functional compliance, with governance periodically evaluated and adjusted to stay effective.
edm-council-dcam-data-management-capability-assessment-model::6.2 · 6.2 Govern the Data Management Program →Questions people ask about issue management
What is Issue Management?
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See how Issue Management applies across compliance frameworks
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