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Knowledge Management

What is Knowledge Management?

The process of creating, sharing, using, and managing an organization's knowledge and information to achieve organizational objectives.

Governance

What the standards actually require on knowledge management

Requirements naming knowledge management across 6 standards, quoted from the control text.

ISO 304013 controls

Cultivate a culture that values learning, sharing, collaboration, and innovation.

ISO30401-4.8 · Knowledge management culture

Section 1.6 introduces two key Pharmaceutical Quality System (PQS) Enablers - Knowledge Management and Quality Risk Management. Section 4.1 Knowledge Management: systematic approach to acquiring + analysing + storing + disseminating information related to prod...

ICH-Q10-Section1-Enablers-KnowledgeMgmt-QRM-FoundationICH-Q8-Q9 · ICH Q10 Section 1 - PQS Enablers + Knowledge Management + Quality Risk Management (ICH Q9 Foundation)
ITIL 42 controls

Knowledge management. Control from ITIL 4 framework, domain: ITIL 4: Service Transition.

ITIL4-09 · Knowledge management
ISO 20000-11 control

Knowledge management. Control from ISO 20000-1 framework, domain: ISO 20000-1: Service Transition.

ISO20000-09 · Knowledge management

Create the capability and assets to reuse knowledge, including security knowledge, across the organization.

SP800-160-OPE-KM · Knowledge Management Process

Manages the processes and tools by which the organization captures and finds its own intellectual capital.

NICE-IO-WRL-003 · Knowledge Management

Questions people ask about knowledge management

What is Knowledge Management?
The process of creating, sharing, using, and managing an organization's knowledge and information to achieve organizational objectives.
Why is Knowledge Management important for compliance?
Knowledge Management is a key concept in Governance. Understanding knowledge management helps organizations meet regulatory requirements, reduce risk, and demonstrate due diligence during audits. Our compliance platform maps 686 frameworks with 311K cross-framework control mappings.
Which compliance frameworks address Knowledge Management?
Knowledge Management appears in the requirement text of ISO 30401, ICH Q10 - Pharmaceutical Quality System, ITIL 4, ISO 20000-1, NIST SP 800-160. Across these standards we have identified 10 controls that name it directly, each linked to the control text on the compliance platform.
Where can I learn more about Knowledge Management?
Explore our compliance framework pages to see how knowledge management applies across different standards and regulations. Our implementation guides provide step-by-step guidance, and the compliance platform offers AI-powered analysis of how this concept maps across 686 frameworks.

See how Knowledge Management applies across compliance frameworks

Our platform maps 686 frameworks with 311K cross-framework control mappings. Explore how this concept is addressed across standards.

Written and maintained by Gerard Blokdyk, The Art of Service.