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Knowledge Management

What is Knowledge Management?

The process of creating, sharing, using, and managing an organization's knowledge and information to achieve organizational objectives.

Governance

What the standards actually require on knowledge management

Requirements naming knowledge management across 6 standards, quoted from the control text.

ISO 3040124 controls

The organization shall set the boundaries and applicability of its knowledge management system to fix its scope, and inside that scope, in light of what the organization is for, shall identify, assess and rank the knowledge domains that are worth most to the o...

iso-30401::4.3 · 4.3 Determining the scope of the knowledge management system →
ISO 37500:20145 controls

Put the framework for asset and knowledge management into operation: provide operational resources and infrastructure; assign resources with their tasks and responsibilities; train and certify them;

iso-37500-2014::8.8 · Deploy asset and knowledge management framework →
ITIL 43 controls

Keeps up and improves how well, how efficiently and how easily information and knowledge are used throughout the organization, taking an organised approach to setting out, creating, reusing and sharing knowledge in its many forms (information, skills, practice...

itil-4::5.1.4 · 5.1.4 Knowledge management →

Information created during the project, whether in documents or as records within tools, is managed so that it is produced, reviewed, approved where needed, issued, changed, withdrawn and stored under control, is searchable and retrievable when needed, and dem...

gamp-5-good-automated-manufacturing-practice::4.2.5.5 · 4.2.5.5 Documentation Management and Knowledge Management →

Section 1.6 introduces two key Pharmaceutical Quality System (PQS) Enablers - Knowledge Management and Quality Risk Management. Section 4.1 Knowledge Management: systematic approach to acquiring + analysing + storing + disseminating information related to prod...

ICH-Q10-Section1-Enablers-KnowledgeMgmt-QRM-FoundationICH-Q8-Q9 · ICH Q10 Section 1 - PQS Enablers + Knowledge Management + Quality Risk Management (ICH Q9 Foundation) →

Create the capability and assets to reuse knowledge, including security knowledge, across the organization.

SP800-160-OPE-KM · Knowledge Management Process →

Questions people ask about knowledge management

What is Knowledge Management?
The process of creating, sharing, using, and managing an organization's knowledge and information to achieve organizational objectives.
Why is Knowledge Management important for compliance?
Knowledge Management is a key concept in Governance. Understanding knowledge management helps organizations meet regulatory requirements, reduce risk, and demonstrate due diligence during audits. Our compliance platform maps 1,016 frameworks with 316K cross-framework control mappings.
Which compliance frameworks address Knowledge Management?
Knowledge Management appears in the requirement text of ISO 30401, ISO 37500:2014, ITIL 4, GAMP 5 - Good Automated Manufacturing Practice, ICH Q10 - Pharmaceutical Quality System. Across these standards we have identified 37 controls that name it directly, each linked to the control text on the compliance platform.
Where can I learn more about Knowledge Management?
Explore our compliance framework pages to see how knowledge management applies across different standards and regulations. Our implementation guides provide step-by-step guidance, and the compliance platform offers AI-powered analysis of how this concept maps across 1,016 frameworks.

See how Knowledge Management applies across compliance frameworks

Our platform maps 1,016 frameworks with 316K cross-framework control mappings. Explore how this concept is addressed across standards.

Written and maintained by Gerard Blokdyk, The Art of Service.