2026-09-03
$500M of new funding is targeting IT service management and service desk
1 funded company building into IT service management and service desk. The work in scope is what the Head of IT Service Management owns today.
The funding
Console is the AI-native platform for IT service management (ITSM), built to help teams automate support and shift from doing the work to managing the system that does the work for them.
Palo Alto Networks paid $500M for Thrive-backed Console, sources say →What it means
Capital arriving in a function is a reliable leading indicator. It does not mean the incumbents are wrong, and it does not mean these companies will succeed. It means that within the next few quarters the people who run this work will be asked what their function is doing about it, and the honest answer has to start with where that function actually stands.
So we built the assessment for it. Not a purchase decision, a structured set of questions to take to your own team.