Service Level Agreement
What is Service Level Agreement?
A contract between a service provider and customer that defines the expected level of service, performance metrics, and remedies for non-compliance.
Terms that appear alongside service level agreement
Each of these is named in at least one of the same controls as service level agreement. The number is how many controls name both.
- remediation 2 shared controls
- audit 2 shared controls
- incident management 2 shared controls
- iso 27017 2 shared controls
- nist 2 shared controls
- quality management 2 shared controls
- continuous improvement 2 shared controls
- accreditation 2 shared controls
Frameworks that govern service level agreement
What the standards actually require on service level agreement
Requirements naming service level agreement across 6 standards, quoted from the control text.
A security service level agreement reflecting the security requirements of national and public bodies is concluded, and security information about the cloud service is provided to those bodies.
south-korea-cloud-security-assurance-program-csap::14.1.1 · Security service level agreement →Management includes SLAs in outsourcing contracts to specify performance expectations and accountability, monitors the provider's compliance with the key SLAs closely, and supports the oversight program with a formal policy defining the SLA program, an SLA mon...
ffiec-it-examination-handbook::OTS-15 · Key Service Level Agreements and Contract Provisions (Outsourcing Technology Services) →Establish SLAs with all third parties that set levels of service and change controls.
awwa-cybersecurity-guidance-for-the-water-sector-american-water-works-association::CM-5 · CM-5 Service level agreements with third parties →Service level agreement management. Control from NIST SP 800-190 framework, domain: NIST SP 800-190: Cloud Operations & Monitoring.
NIST190-25 · Service level agreement management →Before using external resources a contractual service level agreement defines the service characteristics, the minimum acceptable service, the provider's responsibility and consequences of breach;
spain-ens::op.ext.1 · Contracts and service level agreements with external providers →Meet the operational service level requirements set in the QTF including system availability, response times, planned maintenance windows, and incident notification thresholds.
TEFCA-OP-01 · Service Level Agreements and Availability →Questions people ask about service level agreement
What is Service Level Agreement?
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Which compliance frameworks address Service Level Agreement?
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See how Service Level Agreement applies across compliance frameworks
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