How many controls does ISO 20000-1 have?

ISO 20000-1 contains 19 controls organized across 4 domains.

Where does ISO 20000-1 apply?

ISO 20000-1 is applicable in International. Organizations operating in or serving customers in this jurisdiction should evaluate its requirements.

What frameworks does ISO 20000-1 map to?

ISO 20000-1 has control-to-control mappings with 236 other compliance frameworks in our database. Use our compliance platform to explore these mappings interactively.

How do I get started with ISO 20000-1 compliance?

Start by understanding the framework's key controls and domains. Our compliance platform provides AI-powered gap analysis and mapping tools to help you assess your current posture and build a remediation plan.

ISO 20000-1

IT service management system requirements.

Domains

ISO 20000-1: Service Operation

ISO 20000-1: Service Strategy & Design

ISO 20000-1: Service Transition

ISO 20000-1: Continual Improvement

Frequently Asked Questions

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