IT Service Management
What is IT Service Management?
A set of policies, processes, and procedures for managing the delivery and support of IT services to meet organizational and customer requirements.
Terms that appear alongside it service management
Each of these is named in at least one of the same controls as it service management. The number is how many controls name both.
- problem management 3 shared controls
- change management 3 shared controls
- incident management 2 shared controls
- capacity management 2 shared controls
- itil 2 shared controls
- release management 2 shared controls
- service level management 2 shared controls
- configuration management 2 shared controls
Frameworks that govern it service management
What the standards actually require on it service management
Requirements naming it service management across 4 standards, quoted from the control text.
A robust IT service management framework should comprise the governance structure, processes and procedures for configuration, technology refresh, patch, change, software release, incident and problem management, supporting IT services and operations and the s...
monetary-authority-of-singapore-technology-risk-management-guidelines::7.1 · 7.1 IT Service Management Framework →The bank puts in place a robust IT service management framework supporting its information systems and infrastructure to ensure operational resilience across the whole IT environment, DR sites included.
rbi-cybersecurity-framework-for-banks::34 · Para 34: IT service management framework for operational resilience including DR sites →IT Services Management. IT service management processes must support stable services, covering configuration management, change management, software release management, incident and problem management, and performance and capacity management (para 33).
BMA-9 · Information Technology Services Management →HKMA TM-G-1 IT Operations. (1) IT OPERATIONS MANAGEMENT (TM-G-1.5.1) - 24x7 operations + monitoring + service delivery + ITIL + ITSM + operations runbooks + procedures + sound operational practices + automation + DevOps + SRE + IT service management metrics +...
HKMA-TMG1-Operations-Capacity-Problem-Incident · TM-G-1 IT Operations + Capacity + Performance + Problem + Incident Management →Questions people ask about it service management
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