Service Level Management
What is Service Level Management?
The ITIL practice of setting clear business-based targets for service levels and ensuring that delivery of services is properly assessed, monitored, and managed against these targets.
Terms that appear alongside service level management
Each of these is named in at least one of the same controls as service level management. The number is how many controls name both.
- itil 3 shared controls
- incident management 2 shared controls
- problem management 2 shared controls
- it service management 2 shared controls
- change management 2 shared controls
Frameworks that govern service level management
What the standards actually require on service level management
Requirements naming service level management across 4 standards, quoted from the control text.
Service level management. Control from ITIL 4 framework, domain: ITIL 4: Service Strategy & Design.
ITIL4-02 · Service level management →Service level management. Control from ISO 20000-1 framework, domain: ISO 20000-1: Service Strategy & Design.
ISO20000-02 · Service level management →HKMA TM-G-1 IT Operations. (1) IT OPERATIONS MANAGEMENT (TM-G-1.5.1) - 24x7 operations + monitoring + service delivery + ITIL + ITSM + ServiceNow + BMC + others + operations runbooks + procedures + sound operational practices + automation + DevOps + SRE + IT s...
HKMA-TMG1-Operations-Capacity-Problem-Incident · TM-G-1 IT Operations + Capacity + Performance + Problem + Incident Management →Implement IT Project Management + Software Development Lifecycle + IT Service Management per MAS TRM Chapters 4 + 5 + 6. Chapter 4 IT Project Management - project initiation approval + business case + risk assessment + technology security review + steering com...
MAS-TRM-Project-SDLC-Service-Management-Chapters-4-5-6-IT-Project-Software-Lifecycle-Change-ITIL · MAS TRM Project + SDLC + Service Management + Chapters 4-6 + IT Project + Software Lifecycle + ITIL →Questions people ask about service level management
What is Service Level Management?
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See how Service Level Management applies across compliance frameworks
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