Problem Management
What is Problem Management?
The process of identifying the root causes of recurring incidents and implementing solutions to prevent their reoccurrence.
Terms that appear alongside problem management
Each of these is named in at least one of the same controls as problem management. The number is how many controls name both.
- change management 4 shared controls
- root cause analysis 3 shared controls
- itil 3 shared controls
- incident management 3 shared controls
- it service management 3 shared controls
- configuration management 3 shared controls
- post incident review 2 shared controls
- risk assessment 2 shared controls
Frameworks that govern problem management
What the standards actually require on problem management
Requirements naming problem management across 6 standards, quoted from the control text.
Unplanned interruptions and reductions in service quality are reported, categorized, prioritized, investigated and resolved as incidents, the root causes of one or more incidents are addressed through problem management, and incidents on GxP configuration item...
gamp-5-good-automated-manufacturing-practice::4.3.3 · 4.3.3 Operation: Incident and Problem Management and CAPA →Incident and change records, together with other operational data, are gathered and analysed so that trends pointing to emerging problems are spotted, and a problem record is opened for assessment: information on problems tied to incidents and changes is captu...
cobit-2019::DSS03.05 · DSS03.05 Perform proactive problem management →Lowers how often incidents happen and how much they hurt, by finding the real and possible causes of incidents and by managing known errors and workarounds. A problem is the actual or possible cause of at least one incident;
itil-4::5.2.8 · 5.2.8 Problem management →Problem management, which ISO/IEC 27001 does not cover: processes to handle problems arising from security and non-security incidents. Level 1 (a to c): identify, classify, prioritise and address problems;
mtcs-singapore::11.5 · Problem management →The FI should have problem management to determine and resolve root causes and prevent recurrence, keep a record of past incidents and lessons learnt, and perform trend analysis to find patterns, check that root causes were correctly resolved and decide on fur...
monetary-authority-of-singapore-technology-risk-management-guidelines::7.8 · 7.8 Problem Management →Undertakings establish an incident and problem management process to monitor and log operational/security incidents and resume critical functions, with classification criteria/thresholds and early-warning indicators, and processes/structures ensuring consisten...
EIOPA-ICTSG-GL.15 · ICT incident and problem management →Questions people ask about problem management
What is Problem Management?
Why is Problem Management important for compliance?
Which compliance frameworks address Problem Management?
Where can I learn more about Problem Management?
See how Problem Management applies across compliance frameworks
Our platform maps 1,016 frameworks with 316K cross-framework control mappings. Explore how this concept is addressed across standards.